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Add a reply View Replies (9)

Resolved Struggling with the Import Plugin

  1. galbur
    galbur
  2. Support
  3. Thursday, September 16 2021, 01:06 PM
Hi

I try to import a list with 100 Users and want to acces them to a specific usergroup. I had some Problems in the Past with the Import Plugin, so i was very carefull. I exported a small List with to Users. Then i opend it, and made some changes. Then i opend the Import Site and imported the File. (with "Overwrite existing users" enabled). It seems to work. I have a Message "Updated users: 2". But now, when i control the entries, none of the changes took effect .

What can i do?
Regards
Christoph
  1. import
  2. import user
Responses (9)
admin
admin Accepted Answer
Admin
Can you please post me your site details to check this? if yes then you can use the form below the reply in "Site Details" tab
  1. more than a month ago
  2. Support
  3. # 1
galbur
galbur Accepted Answer
Hi and thank you ...
  1. more than a month ago
  2. Support
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
I have just tried and works. Which field have you changed?
  1. more than a month ago
  2. Support
  3. # 3
galbur
galbur Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 4
admin
admin Accepted Answer
Admin
Hi,
are you importing also Google Map fields? if yes then this operation can take a bit of time.

To make huge import you should set increase the option called “max_execution_time” in your php.ini. The default configuration is 30 seconds, so if a script require more time then you get a error.
  1. more than a month ago
  2. Support
  3. # 5
galbur
galbur Accepted Answer
Hi

Thank you.
No Google Map Fields. And the “max_execution_time” is set to 300 Seconds.

Regards
Christoph
  1. more than a month ago
  2. Support
  3. # 6
admin
admin Accepted Answer
Admin
Hi,
after some investigation I found that this specific issue comes from a configration of LiteSpeed web server (not PHP). Try to edit your .htaccess file like solution at https://stackoverflow.com/questions/23734699/time-consuming-php-script-and-the-ways-to-solve-the-issue/44388739#44388739
  1. more than a month ago
  2. Support
  3. # 7
galbur
galbur Accepted Answer
Hi and thanks for your investigation.
I made this changes in the .htacces file but unfortunately it doesn't work. I have stil an 503 Error.
It works with a csv-file with two users. But to import these 2 users it need almost 3 Minutes.
The same phenomena is on my localhost environment without LiteSpeed. I can't import ...

Regards
Christoph
  1. more than a month ago
  2. Support
  3. # 8
galbur
galbur Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 9
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