Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offday
Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Saturday 2:36 pm
Add a reply View Replies (8)

Resolved after jooml-update 3.6.0 with easyprofile Pro - the webpage don´t work

  1. larmon
    larmon
  2. Support
  3. Friday, August 26 2016, 02:09 PM
I make joomla-update to 3.6.0 and update Easy Profile Pro 2.0.1, but now the website frontend doesn´t go ??
error: Die Seite http://www.lionsclub-wiesbaden.de funktioniert nicht - This Site http://www.lionsclub.wiesbaden.de doesn´t work !

What is wrong?
There are about 20 users with many entries...

Other webpages, which don´t have the extension easyprofile work without problems after joomla update 3.6.0 and then 3.6.2 !

Thanks for your help
W. Larmon
  1. update
Responses (8)
admin
admin Accepted Answer
Admin
Hi,
please post me your site details to check this. you can use the form below the reply in "Site Details" tab
  1. more than a month ago
  2. Support
  3. # 1
larmon
larmon Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 2
larmon
larmon Accepted Answer
here the site details
  1. more than a month ago
  2. Support
  3. # 3
admin
admin Accepted Answer
Admin
hi,
sorry but i need to see the error, now seems that you have restored old version of joomla. Anyway, can you please upgrade to joomla 3.6 (ep 1.3.11 is compatible also with j3.6, there are only minor layout issues in checkbox and radio field type and in backend), after this we will install for you Easy Profile 2.0.1.
  1. more than a month ago
  2. Support
  3. # 4
larmon
larmon Accepted Answer
okay !
I have update first to 3.5.1 - Frontend and easyprofile run correctly - then I deactivate all easy-profile-Files
and update to 3.6.2.
Now it´s you turn.
Please upgrade easy-profile and tell me your steps to do it.

thank you
  1. more than a month ago
  2. Support
  3. # 5
admin
admin Accepted Answer
Admin
Hi,
sorry but from your backend I do not see correctly install sections (see screenshot)

Anyway I have checked all plugin and found that you have installed a plugin called "System - Widgetkit ZOO" that create conflict with our Social Network Plugin.

So, you can install Easy Profile normally, this not create any problem.
You can also install Social Network Plugin, but before enable it you need to disable System - Widgetkit ZOO plugin.

"System - Widgetkit ZOO" plugin serves to include the Widgetkit in the Zoo component. This plugin is not mandatory.
Attachments (1)
Schermata 2016-09-14 alle 14.43.53.png Schermata 2016-09-14 alle 14.43.53.png
  1. more than a month ago
  2. Support
  3. # 6
larmon
larmon Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 7
admin
admin Accepted Answer
Admin
Hi found the problem,

Seems that there is a bug of "System - 2JToolBox Plugin" plugin.
You can make a simple test: disable or remove Easy Profile (not important) and try to edit article from backend, you will get a blank page :o and this is due to "System - 2JToolBox Plugin" plugin

With Easy Profile you have problem in frontend because plugin "System - 2JToolBox Plugin" and "Easy Profile - Author" plugin try to edit author information: I don't know what 2jtoolbox do but easy profile author plugin simply add avatar and link to user page (Easy Profile author plugin is not necessary to work with Easy Profile)

You can disable Easy Profile author plugin and frontend should work, but anyway you always have a error in backend due to "System - 2JToolBox Plugin" plugin (with or without Easy Profile and all our plugins)

Now I have enabled all Easy Profile plugins except "Easy Profile - Author plugin" and now frontend works, but you still have a problem in backend.
  1. more than a month ago
  2. Support
  3. # 8
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.