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Resolved Blank screens on some actions - not sure if EasyProfile related

  1. jorlan
    jorlan
  2. Support
  3. Thursday, March 23 2017, 03:15 PM
Hi,

We have our site with EasyProfile running fine for some time now. Yet this morning we faced an issue we cannot solve. We are not sure if it is EasyProfile related, but we are convinced it is user related. here must have been some kind of changes in the system that caused this, but we cannot think of any. We hope that you know this type of issue - and the cure for it.

We get blank screens when:
- Loggin in on the back end, right away when the login is accepted. In the database you can see there's a session for the user.
- After loggin in on the front end, trying to edit your profile.
- As a not-registered user, trying to view a user's details. In the url section I've added two urls. The first is an Easy Profile user list, which is working perfectly. The second is one of the links to a user's detail page, from the list.

We've found this error message:
Fatal error: Class 'FOFPlatform' not found in /home/users/vpepnftp/http://test.vpep.nl/components/com_users/models/profile.php on line 437

On this line, it says: FOFPlatform::getInstance()->importPlugin('twofactorauth');
in: public function getTwofactorform($user_id = null)

But we do no use two factor authentication anywhere on the site.
References
  1. https://www.vpep.nl/clienten/zoek-een-therapeut?name=verh&plaats_openbaar=&provincie_openbaar=&search=1&9e8fb7300b42bb29ddf30d3d1a3e1e5a=1
  2. https://www.vpep.nl/component/jsn/verheulMLB?Itemid=
Responses (5)
admin
admin Accepted Answer
Admin
Hi,
can you provide me your site details to check this? you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Support
  3. # 1
jorlan
jorlan Accepted Answer
I'll have to aks the customer for permission to show you in, because of the private user data. I'll be back soon.
  1. more than a month ago
  2. Support
  3. # 2
admin
admin Accepted Answer
Admin
Hi,

Have you recently updated Joomla or some other component?

in the meantime can you please make this test:
- Go to Extensions->Plugins
- Search for "Easy Profile"
- Disabled all enabled plugins (take notes of the disabled plugins)
- With this Easy Profile do nothing
- Try to make login on frontend and go to a normal profile page
- If you have a blank screen then it is not related to Easy Profile
- Enable all disabled plugins
  1. more than a month ago
  2. Support
  3. # 3
jorlan
jorlan Accepted Answer
Hi,

This issue is resolved. At present I cannot tell you how, someone else solved it for me and I did not yet receive his report. If it might contain information that seems relevant to EasyProfile I will let you know.


Frits
  1. more than a month ago
  2. Support
  3. # 4
jorlan
jorlan Accepted Answer
Hi,

I know know what caused this issue, and it is certainly not related to Easy Profile. The site was only recently upgraded from Joomla 2.5 and someone else who was working on this project was cleaning up some old files that were supposedly not needed anymore. He must have removed some FoF (Frame on Frame) files that are needed for authentication. After putting those back in place the issue was solved.

Kind regards, Frits
  1. more than a month ago
  2. Support
  3. # 5
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