Hi,
there is some conflict with your template or some module.

For example if you try to edit cover in component view (with a link like https://www.xxxx.com/index.php/profile?tmpl=component) then you can see that it works (as well you can test it also with another template).

Anyway now we are investigating to find the conflict

Hi,
found the problem, you need to add following CSS code to fix it:

#cover_wrapper img{

    max-width:none !important;

}

the problem was due to a strange code in CSS template, it force all images to have a max-width.

ummmm.. is there a specific place i should add that?

Hi,
this is something regards template, so I recommend you to use template features to add this code. You use Shape5 theme so you can add this code into file called /templates/shape5_vertex/css/custom.css

NOTE: now in your site this file contain a not useful javascript code, this is a error because this is a .css file (not .js) and this code will not interpreted by the browser, so I recommend you to delete entire content in this file before copy the new code.

Hi,
I have just tried and works. Probably some cache issue.