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  1. hakisaki
    hakisaki
  2. General
  3. Wednesday, October 11 2017, 03:51 PM
Thoughts on how I can troubleshoot Easy Profile emailing? When I add someone as a friend, it doesnt seem like an email is being sent..thoughts?
Responses (13)
admin
admin Accepted Answer
Admin
Hi,
please try to check email configuration in Admin Panel->System Settings->General->Mail Settings
  1. more than a month ago
  2. General
  3. # 1
hakisaki
hakisaki Accepted Answer
Pro
Thanks. I have that set correctly (I think). One of the users I tried to befriend shows that a request was sent, but it was not. I also sent a message and that wasn't received either..is there a mail queue somewhere?
  1. more than a month ago
  2. General
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
have you checked in SPAM folder?
  1. more than a month ago
  2. General
  3. # 3
hakisaki
hakisaki Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. General
  3. # 4
admin
admin Accepted Answer
Admin
Hi,
can you explain me better? some screenshot will be very helpful.
  1. more than a month ago
  2. General
  3. # 5
hakisaki
hakisaki Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. General
  3. # 6
admin
admin Accepted Answer
Admin
Try now, I have made following changes:

- Mail transport was set to PHP Mail, now it is set to SMPT
- Change Smtp host from "mail.cloudaccess.net" to "ssl://mail.cloudaccess.net" (see screenshot for more details)
Attachments (1)
Schermata 2017-10-11 alle 17.13.57.png Schermata 2017-10-11 alle 17.13.57.png
  1. more than a month ago
  2. General
  3. # 7
hakisaki
hakisaki Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. General
  3. # 8
admin
admin Accepted Answer
Admin
ok, try now, I have adjusted email configuration for you :D

Correct Cloudaccess mail details are:
Server: smtp.cloudaccess.net (not mail.cloudaccess.net)
Port: 465 (not 587)

You have used POP server details (not SMTP).
Here cloudaccess docs: https://www.cloudaccess.net/joomla-knowledgebase/107-joomla-3-1/global-configuration/559-joomla-smtp-mail-settings.html
  1. more than a month ago
  2. General
  3. # 9
hakisaki
hakisaki Accepted Answer
Pro
Is there a way to reset friend requests? It wont let me resend to test.
  1. more than a month ago
  2. General
  3. # 10
admin
admin Accepted Answer
Admin
Yes, you need to remove content from table prefix_jsnsocial_friend_requests with a query like 


DELETE FROM prefix_jsnsocial_friend_requests WHERE id > 0


NOTE: I have added WHERE id > 0 because some SQL server have a protection and do not allow to remove records without WHERE statement
  1. more than a month ago
  2. General
  3. # 11
hakisaki
hakisaki Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. General
  3. # 12
admin
admin Accepted Answer
Admin
ops, yes you have right, friend request create also a notification, so you need to remove also all notifications with a query like this:


DELETE FROM prefix_jsnsocial_notifications WHERE id > 0
  1. more than a month ago
  2. General
  3. # 13
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