Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offline
It's past support hour. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Monday 5:30 pm
Add a reply View Replies (8)

Resolved Help !!! White screen when users are log in

  1. alexander-yurpolsky
    alexander-yurpolsky
  2. General
  3. Tuesday, February 16 2016, 12:09 PM
Hello,

I do not know what happened exactly, but I did not do anything special, for some reason every time a user logs in he gets a white screen !!! I do not know if the problem is related to the easy-profile but I do not even know where to start.

please help.
Responses (8)
admin
admin Accepted Answer
Admin
Hi,
we have tried to login (frontend and backend) with test user (provided in "Site Details";) and all seems to works, can you provide more details to get this error?
  1. more than a month ago
  2. General
  3. # 1
admin
admin Accepted Answer
Admin
ah ok, found, when logged-in user go to Home Page take blank page. Now we will try to check this error, can you please provide me some access to see PHP error log?
  1. more than a month ago
  2. General
  3. # 2
alexander-yurpolsky
alexander-yurpolsky Accepted Answer
Please see the attached screen images
  1. more than a month ago
  2. General
  3. # 3
alexander-yurpolsky
alexander-yurpolsky Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 4
alexander-yurpolsky
alexander-yurpolsky Accepted Answer
details
  1. more than a month ago
  2. General
  3. # 5
admin
admin Accepted Answer
Admin
Hi,
unfortunately we can not access to PHP error log, your credentials are valid but we do not understand where your provider store this.

Anyway there is a conflict between our User Map module and Ark editor.
- You get this error because when user is logged in, he load editor library
- the problem come only on pages where there are the Map module (home page and member list page).

We need to investigate about this problem, we will come back with some workaround (4/5 hours)
  1. more than a month ago
  2. General
  3. # 6
alexander-yurpolsky
alexander-yurpolsky Accepted Answer
I do not need the Ark editor I tried to remove it but I did not succeed
  1. more than a month ago
  2. General
  3. # 7
admin
admin Accepted Answer
Admin
ok, now I have disabled plugin "Editor - ARKEditor" from plugin manager and all works ;)

anyway we will try to investigate about this error.
  1. more than a month ago
  2. General
  3. # 8
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.