Hi,
this is strange, free version does not have drag and drop feature and you never bought Basic/Pro version with this account.
We does not support unofficial versions.

Can you read correctly my message please.

Not a good start to accuse me of fraud.

I said on YOUR WEBSITE . pfft !!!

(Even if you can't read, there is a picture of your website lol )

Hi,
I'm really sorry and I apologize.

All the days we fight against someone who brings around free of our product, we have seen many versions around the internet, and all counterfeit.
Unfortunately some competitor wants us to lose the reputation and puts in network versions of our product with viruses, bugs and backdoors.
We are really tired, and every day we receive requests for support of malicious distributed products called "Easy Profile" (also today, an example here https://www.easy-profile.com/support/big-problem-on-easy-profile-2-2-3-joomla-3-6-5-3-6-x-and-localhost.html, we always hide these topics because are not useful for our customers).

We see also a version where upload images not works (like your screenshot), so we thought erroneously that it was one of those.

The problem on our site
with IE11 we have just tested upload and no problem found.

Hi,
thanks for understanding,

And really, some people use your products fraudulently

This is not a big problem, the big problem is reputation of our products.

I hope this story of viruses is not dangerous for those who buy the version pro, not really comforting

Our products are reliable and do not contain any malicious code, if you download our products from our website you can feel comfortable

Okay pour IE11. I have a lot of problem with this browser, it's not the first extension and every time, the problem seem exist only for me. I don't understand

Maybe you have some IE plugin/component (like toolbars,etc) that cause some problems. Can you please send me your jpg file (in a zip archive) to make some check?

It's a picture pick on the web, nothing particular I think

And no, no IE plugin

I tested your image and get this error "Image is too small, minimum size is: 100 × 100 pixels", sorry but Easy Profile does not accept images too small. This error come with IE and also other browsers, But on IE11 you can't see entire string because error message is cutted. We will try to solve this small issue in the next release.

Last time I came for the see the documentation on your website ( in the night ( for me) ) and your site was down.

Probably some maintenance of the server. I will ask about it to our system administrator. Thanks for report this.

So I will come back to you later because I have some little trouble to configure Jlex, but after I will buy your extension. ( This week end perhaps)

Please allow me to prove again my apologies with a small coupon (we will send the code via PM).