Hi,
So sorry about all these questions, your be pleased to hear
No problem, this is our job
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Is there any issue with my calling the require_once...
I don't know, when we have been in your backend, we seen the value for phone field (breezingforms) set to empty.
Id just like to fill the name and email of my livehelp with the name and email of the user if they are logged into joomla.
If your livehelp not load Joomla envirment then our APIs not works.
The are different possibilities:
1. Your livehelp create a iframe, you can pass in iframe src name and email of user. I think this is the most simple method, but you need to ask support at livehelp provider because the Javascript code that does this is minimized.
2. You can get Session id from cookie and get data from Joomla database, sessions are stored into #__session table, in this table there is column with various parameters coded in JSON format (also contain Name and Email of user). In theory we can do, but we have never studied this
3. You can fill data with Javascript, maybe in your joomla page you can put some hidden tag with user data and your livehelp can retrieve info from this. I'm not sure that it works, you use two different subdomains (www and secure) and there are some limitations of Javascript script