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Resolved Upgrade from Basic to Pro Membership

  1. Zotius
    Zotius
  2. Presales Question
  3. Wednesday, April 22 2015, 02:33 PM
Hello,

Today I renew my older subscription (paypal payment is still pending).
Some time later I decided to upgrade from Basic Membership to Pro.

On page Account > Subscription clicked the Upgrade button. On the confirm payment page i see this:
Regular Price 29.90
Unutilized amount of previous subscription (-) 8.82
Discount (Google+) (-) 1.00
Amount Payable € 20.08

But the Support wrote in forum:
"you will pay the difference of plans price (of the remaining time)"

Basic price was €19.90. The price of Pro is €29.90. The different is: €10.
If my calculation is good, than I must pay 29.90 - 19.90 = €10.
This isn't so? Why should I pay €20.08?
Accepted Answer
admin
admin Accepted Answer
Admin
We have send you a PM
  1. more than a month ago
  2. Presales Question
  3. # Permalink
Responses (5)
admin
admin Accepted Answer
Admin
In these days we have upgraded* our subscription system, and now when you convert into Pro subscription, the system create a new subscription (with 1 year), you will have a discount of unutilized amount of previous subscription.

* we use payplan and we have updated from old old version to latest (released on 26 Mar, 2015), http://www.readybytes.net/payplans/change-logs.html
  1. more than a month ago
  2. Presales Question
  3. # 1
Zotius
Zotius Accepted Answer
Thank you for your answer.
This is your decision, we must accept it. But I still do not understand that if I upgrade, so it will cost more than if I straight to the the pro version would have bought it: My „previous” subscription made today. So I must pay total €18.90 + €20.08 = €38,98
Is fine so? This is the real deal for Easy Profile.
  1. more than a month ago
  2. Presales Question
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
Sorry, I see only now that you have buyed today Basic subscription (I think about 6 months ago) , so you're right, this is not correct.

Now we could do this:
- Wait 20min to check this problem (Sorry but we need to understand)
- We will send you a refund
- If you are interested you can do new Pro subscription
  1. more than a month ago
  2. Presales Question
  3. # 3
Zotius
Zotius Accepted Answer
Content Protected
  1. more than a month ago
  2. Presales Question
  3. # 4
Zotius
Zotius Accepted Answer
I found it and answered it. Thank you for your help.
  1. more than a month ago
  2. Presales Question
  3. # 5
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