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Add a reply View Replies (19)

Resolved 500 error after installed

  1. John_H
    John_H
  2. Support
  3. Monday, October 26 2015, 05:33 PM
hello, i'm getting a 500 error after installed the social plugin, and easy profile...

any ideas?
Responses (19)
admin
admin Accepted Answer
Admin
Hi,
can you please provide me your site details? you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Support
  3. # 1
John_H
John_H Accepted Answer
sure here you go
References
  1. http://usnetworks.us/social.hthttp://usnetworks.us/social.html
  1. more than a month ago
  2. Support
  3. # 2
John_H
John_H Accepted Answer
sorry
References
  1. http://usnetworks.us/social.html
  1. more than a month ago
  2. Support
  3. # 3
admin
admin Accepted Answer
Admin
Your system not met System Requirement (https://www.easy-profile.com/docs/91-system-requirements-socialnetwork.html) of Social Network plugin, seems to missing PHP PDO library
  1. more than a month ago
  2. Support
  3. # 4
John_H
John_H Accepted Answer
oh, it should been added lol..
  1. more than a month ago
  2. Support
  3. # 5
John_H
John_H Accepted Answer
okay, GD PHP Library version: 2.0 or above, EXIF Support, Curl PHP Library, PDO Mysql Library are installed but still getting 500 error.
  1. more than a month ago
  2. Support
  3. # 6
admin
admin Accepted Answer
Admin
Hi,
can please post me your site details? you can use the form below the reply in "Site Details" tab. I would like to see phpinfo to check your environment.
  1. more than a month ago
  2. Support
  3. # 7
John_H
John_H Accepted Answer
Alright, please use the info i gave you..
  1. more than a month ago
  2. Support
  3. # 8
admin
admin Accepted Answer
Admin
sorry, PIN is incorrect:(
  1. more than a month ago
  2. Support
  3. # 9
John_H
John_H Accepted Answer
its disable sorry
  1. more than a month ago
  2. Support
  3. # 10
admin
admin Accepted Answer
Admin
hi,
i have created in your site a simple file called info.php to see your PHP configuration. if you go to your-site/index.php you will see all PHP info, in these details missing PDO information.

Maybe PDO library is installed but not enabled.

after your check please remove this file.
  1. more than a month ago
  2. Support
  3. # 11
John_H
John_H Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 12
admin
admin Accepted Answer
Admin
hi,
sorry i don t know how to works your host provider but in php info is not enabled, maybe you have a override of php.ini.

you need to contact administrator of your host.
  1. more than a month ago
  2. Support
  3. # 13
John_H
John_H Accepted Answer
yeah i made a custom php-ini in my ftp, can be a issue u think?
  1. more than a month ago
  2. Support
  3. # 14
John_H
John_H Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 15
John_H
John_H Accepted Answer
now one more question, after my year is up what will happen do i have to keep paying to keep the plugin working?
  1. more than a month ago
  2. Support
  3. # 16
admin
admin Accepted Answer
Admin
Hi,
you can install and use our products for lifetime, after 1 year you can't download updates and we will not support you with Pro products.
  1. more than a month ago
  2. Support
  3. # 17
John_H
John_H Accepted Answer
okay, now the social plugin, we can't display links ? as when i try to add some thing into the feed box, and add Youtube to the feed, it keeps looping the share button.. is that normal?
  1. more than a month ago
  2. Support
  3. # 18
admin
admin Accepted Answer
Admin
is that normal?
No,seems to missing CURL library.
  1. more than a month ago
  2. Support
  3. # 19
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