Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offline
It's past support hour. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Monday 8:37 pm
Add a reply View Replies (9)

Resolved Black home screen after an avatar image upgrade

  1. hsaidi
    hsaidi
  2. Bug Report
  3. Thursday, August 14 2014, 03:42 PM
Hi,

I'm uder testing easy profil to integrate in a production environment.
I use easybog, easydiscuss and easy profil. I install the joomsocial pluging and configure EB and ED to use avatar from jomsocial.
So, when user add a photo to their joomla profil (with easy profil menu), and when they come back to home, they get a blak screen.
I try to connect directly to the ED URL and i get this error :

"You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') union select b.`category_id` from `b1j2i_discuss_category_acl_map` as b ' at line 1 SQL=select c.`id` from `b1j2i_discuss_category` as c where not exists ( select b.`category_id` from `b1j2i_discuss_category_acl_map` as b where b.`category_id` = c.`id` and b.`acl_id` = '2' and b.`type` = 'group' and b.`content_id` IN () union select b.`category_id` from `b1j2i_discuss_category_acl_map` as b where b.`category_id` = c.`id` and b.`acl_id` = '2' and b.`type` = 'user' and b.`content_id` = '567' ) and c.`private` = '2'"

When user disconnect from the site, the home page is working well. Also when they reconnect to the site.

Could you help me?
Responses (9)
hsaidi
hsaidi Accepted Answer
Sorry, i'm french and no very fluent in english. I wrote black instead of blank screen.
  1. more than a month ago
  2. Bug Report
  3. # 1
admin
admin Accepted Answer
Admin
Hi,
sorry for late reply,
can you please post me your site details? you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Bug Report
  3. # 2
hsaidi
hsaidi Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 3
admin
admin Accepted Answer
Admin
Strange, when I go on homepage I will get a always blank page (even when the user is not logged in). Have you access to PHP error Log? if yes please you send me an access to it or post in this topic.
  1. more than a month ago
  2. Bug Report
  3. # 4
hsaidi
hsaidi Accepted Answer
Hi,
i activate error log and when i connect to homepage i have :

Notice: Undefined variable: gantry in /home/cmapause/www/templates/rt_plethora/error.php on line 15
Fatal error: Call to a member function init() on a non-object in /home/cmapause/www/templates/rt_plethora/error.php on line 15

Please find the error.php of my template

best regards
  1. more than a month ago
  2. Bug Report
  3. # 5
hsaidi
hsaidi Accepted Answer
Hi,
i activate error log and when i connect to homepage i have :

Notice: Undefined variable: gantry in /home/cmapause/www/templates/rt_plethora/error.php on line 15
Fatal error: Call to a member function init() on a non-object in /home/cmapause/www/templates/rt_plethora/error.php on line 15

Please find the error.php of my template (rename to error.txt)

best regards
  1. more than a month ago
  2. Bug Report
  3. # 6
admin
admin Accepted Answer
Admin
Hi,
sorry for late reply, we have made some test on your site.

The problem is due to "Dernières discussions" modules, if you disable these modules home page works.

I have also tried this:
- Test home page and works
- Disable all Easy Profile plugins (Easy Profile will do nothing)
- I go on /http://index.php/connexion/profile and I edit profile (Joomla original form)
- Test home page and not works
So the problem is not Easy Profile, I think that when a user update own profile Joomla replace the old session and Easy Discuss module get an error.

So you may try to contact the support stackideas

Notice: Undefined variable: gantry in /home/cmapause/www/templates/rt_plethora/error.php on line 15
Fatal error: Call to a member function init() on a non-object in /home/cmapause/www/templates/rt_plethora/error.php on line 15
This error is not important, this say that you have an error when is trigger error page, this is a problem of your template. When you go on Home Page the ED module get an error and Joomla trigger template error page, but even error page get an error!?!?
  1. more than a month ago
  2. Bug Report
  3. # 7
hsaidi
hsaidi Accepted Answer
Thanks a lot, i asked stackideas and waiting for reply.
  1. more than a month ago
  2. Bug Report
  3. # 8
hsaidi
hsaidi Accepted Answer
Hi,
I get an answer from stackideas for easydiscuss issue. This problem appends when you use joomla 3.3.3. Stackideas provides a fix which it will be integrate with the next relase.
Best regards
  1. more than a month ago
  2. Bug Report
  3. # 9
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Sorry, the discussion is currently locked. You will not be able to post a reply at the moment.