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Add a reply View Replies (9)

Resolved BUY NOW for BASIC doesn't work

  1. tan1
    tan1
  2. Presales Question
  3. Sunday, February 12 2017, 05:34 PM
I am trying to buy BASIC €19,90 /Year, but the tab BUY NOW is not working.
Do you still sell this product? If no, why is it there?
It is working for Pro.
Responses (9)
admin
admin Accepted Answer
Admin
Hi,
this is know issue of our subscription system, it never allow to downgrade your subscription (also if it is expired).

The only way if you want to renew now is to create another account. I'm sorry about this, but it's a weekend and our offices are closed, so we can't solve now this problem.
  1. more than a month ago
  2. Presales Question
  3. # 1
admin
admin Accepted Answer
Admin
Hi,
fixed, now this problem should gone ;)
  1. more than a month ago
  2. Presales Question
  3. # 2
tan1
tan1 Accepted Answer
Basic
Hi, I bought a Pro version a year ago and then I realised that I really don't need Pro and Basic is enough. I disabled Social Network and Social Connect plugins. I bought and installed Basic this year. Will this create any problem? What will be a correct procedure to go from Pro to Basic without loosing user data and the fields for registration, which I already created in Pro? What plugins, which are not in Basic, can I remove so that the system didn't ask me to update these packages constantly? Thank you.
  1. more than a month ago
  2. Presales Question
  3. # 3
admin
admin Accepted Answer
Admin
Hi,
sorry for late reply, it was a weekend for us.

You should disable/remove following modules/plugins:
- Plugin: Easy Profile - Ajax Userlist (if available, available or not depends of your previous version on EP)
- Plugin: Easy Profile - Social Network package (if available because this was a optional plugin not included in default pro package)
- Plugin: Easy Profile - SocialConnect plugin
- Module: Easy Profile - User Map
  1. more than a month ago
  2. Presales Question
  3. # 4
tan1
tan1 Accepted Answer
Basic
Thank you. I removed modules/plugins which you mentioned.
As a reminder what I did -
I had Easy Profile Pro and I installed Basic instead.
However, Joomla always prompts me to update:
Easy Profile - THIS IS ONLY NOTIFICATION, go to easy-profile.com to download update
Installed 2.3.0
Available 2.3.1
As if it doesn't detect a new version.
  1. more than a month ago
  2. Presales Question
  3. # 5
admin
admin Accepted Answer
Admin
Hi,
sorry for late reply, yesterday was too late for us and our offices was closed.
try this:
- Go to Administration->Extensions->Manage->Update Sites
- Click on the button "Rebuild"
- Go to Administration->Extensions->Manage->Update
- Click on the button "Clear Cache"
- Click on the button "Find Updates"
  1. more than a month ago
  2. Presales Question
  3. # 6
tan1
tan1 Accepted Answer
Basic
Thank you for your reply. I just installed Basic again and then went through the steps your have suggested.
After clicking "Find Updates", I get the same notification prompting me to update.
  1. more than a month ago
  2. Presales Question
  3. # 7
admin
admin Accepted Answer
Admin
Hi,
from our download logs you have downloaded Basic version at 19 february, but lastest version 2.3.1 was released at 23 february (http://docs.easy-profile.com/index.php/article/changelog)

Probably you have a old version 2.3.0 and version checker is correct. Try to download again ;)
  1. more than a month ago
  2. Presales Question
  3. # 8
tan1
tan1 Accepted Answer
Basic
Content Protected
  1. more than a month ago
  2. Presales Question
  3. # 9
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