Support

    You are here:  
  1. Home
  2. Support
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offline
It's past support hour. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Tuesday 7:32 am
Add a reply View Replies (6)

Resolved Can't Publish User Fields - Phone and Extension

  1. celenab
    celenab
  2. General
  3. Friday, July 27 2018, 12:45 AM
We are currently unable to publish certain user fields when on the Manage User Fields page. We have had access before but are now unable to publish two particular fields: Direct Phone and Extension. When we click on publish, it says that 'one items has been published successfully' yet it remains unpublished. We have updated our permissions in the options tab but still not change. We did update our AcyMailing component recently from the Starter version to the Essential version. Other than that, we have not made any significant updates.
Attachments (1)
EasyProfile Screen.jpg EasyProfile Screen.jpg
Responses (6)
celenab
celenab Accepted Answer
Thank you so much! I greatly appreciate how quickly you responded. The issue has now been fixed. Have a great day!
  1. more than a month ago
  2. General
  3. # 1
admin
admin Accepted Answer
Admin
Hi,
you can simply download it from our Download area (https://www.easy-profile.com/download.html) and install with Joomla installer.

NOTE: you have not a pro subscription, so you are able to download only free version.
  1. more than a month ago
  2. General
  3. # 2
celenab
celenab Accepted Answer
Thank you! How do I do the upgrade? It's not showing in Joomla as an update. Can you point me to the link where I can find it?
  1. more than a month ago
  2. General
  3. # 3
admin
admin Accepted Answer
Admin
Hi,
you have a very old version (released 3 years ago), it is not compatible with Joomla 3.8. We recommend you to upgrade to latest version.
  1. more than a month ago
  2. General
  3. # 4
celenab
celenab Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 5
admin
admin Accepted Answer
Admin
Hi,
can you please post me your site details to check this? if yes then you can use the form below the reply in "Site Details" tab.
Otherwise you can try to change status from edit field page ,see screenshot. With this way probably it works but we are not able to understand the problem :(
  1. more than a month ago
  2. General
  3. # 6
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.