Support

  1. Eitan_Cohen
  2. General
  3. Monday, February 02 2015, 10:29 PM
Hi,

Easy Profile Version: 1.3.5
Opertion System: Androaid
Browser: Chrome
Login Page: http://newtastes.co.il/app/login-logout

The Problem:
Login works only on the first login.
After the first login, I logout and try to login again, the system send me to facebook and back to login page and do nothing.

Please help me to fix the problem.

Thanks,
Eitan C
admin Accepted Answer
Admin
Hi,
I have tried on your site with:
- Chrome (latest version 40.0.2214.89) and Android 4.1.1
- Chrome (latest version 40.0.2214.89) and Android 4.4.2

and works.

I have tried to login,logout, and re-login multiple times on both devices
  1. more than a month ago
  2. General
  3. # 1
Eitan_Cohen Accepted Answer
Hi,

I have tried on my site with:
- Chrome (latest version 40.0.2214.109) and Android 4.4.4
- Chrome (latest version 40.0.2214.109) and Android 5
- Chrome (latest version 40.0.2214.109) and Android 4.2.2

All of them didn't work well.

- On Chrome (latest version 40.0.2214.109) and Android 4.2.2:
Just after clearing the cache, cookies and site data its working ones and after then its making the some problem again (see video)

Thanks,
Eitan C
References
  1. https://www.dropbox.com/s/r6hk8vu61h5efii/SCR_20150207_143558.mp4?dl=0
  1. more than a month ago
  2. General
  3. # 2
admin Accepted Answer
Admin
Hi,
we have made other test, and now something is not working. Strange!!

we think of two possibilities:
- FB app not configured properly
- Problem with session configuration

to find the problem we need to have FTP and backend access. is also necessary to know whether it is a site in production or not.
  1. more than a month ago
  2. General
  3. # 3
admin Accepted Answer
Admin
Hi,
we are sorry but we did not understand the problem, fortunately, we have produced a workaround.

we did many tests but it's impossible to reproduce this thing:
- different jquery versions
- different FB app
- different template
- enable/disable System Plugins

for some strange reason, if a user is already logged on facebook, then the system makes a redirect (to request access token) on the wrong window (chrome tab). This happen only on your site :D !!!!

We have produced a workaround on file /plugins/jsn/socialconnect/socialconnect.php, in the next release we will include this fix.
  1. more than a month ago
  2. General
  3. # 4
Eitan_Cohen Accepted Answer
Hi,

So you Can't fix this problem?

Thanks,
Eitan
  1. more than a month ago
  2. General
  3. # 5
admin Accepted Answer
Admin
Yes we will fix in next release. ;)
  1. more than a month ago
  2. General
  3. # 6
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