Support

    You are here:  
  1. Home
  2. Support
  3. Members
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offday
Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Sunday 6:47 pm
Add a reply View Replies (5)

Resolved Class JsnHelper not found

  1. itadminMC
    itadminMC
  2. General
  3. Wednesday, February 27 2019, 02:38 PM
Hello,

We have a process for registering using the joomla standard process.

1- user registers on the web site.
2- the validation of the account is done by admin. Please have a look on the screenshots joined. So the user receives a mail to validate his email.
3- the admin receives a mail to activate user account. Here is the link delivered in this email for admin:



https://www.matacapital.fr/fr/?option=com_users&;task=registration.activate&token=ccfd6ff03ac3f671f81ae63ea88eede3


When the admin clicks on this link, this launch the website to login in. We got an error that the class JsnHelper is not found.


Thanks
Regards
Attachments (2)
Screenshot 2019-02-27 at 14.25.04.png Screenshot 2019-02-27 at 14.25.04.png
Screenshot 2019-02-27 at 14.35.06.png Screenshot 2019-02-27 at 14.35.06.png
Accepted Answer
admin
admin Accepted Answer
Admin
Hi,
finally I found the problem, it is not due to Easy Profile, this error comes from a plugin called "User - Profile History" (see screenshot 1).

Unfortunately your template does not show error stack, but with Protostar template and Debug mode we finally found where is the problem (see screenshot 2)

To solve this issue you should contact the developer of "User - Profile History" plugin, you can help the developer by send it the second screenshot with complete error stack.
Also, we recommend to contact your template developer to notify the Debug issue.
Attachments (2)
scr1.png scr1.png
scr2.png scr2.png
  1. more than a month ago
  2. General
  3. # Permalink
Responses (5)
admin
admin Accepted Answer
Admin
Hi,
please try now, I have reordered plugins.

NOTE: unfortunately I'm not able to test it because the previous link is not more valid, I get message "403 - Code de vérification non trouvé"
  1. more than a month ago
  2. General
  3. # 1
itadminMC
itadminMC Accepted Answer
Hi,

We still have a problem.
We got this error class JsnHelper at the step 2, when user active his account to validate his email.
And we got the error on the step 3.

In my last email, we only got this error on the step 3.

Bertrand
  1. more than a month ago
  2. General
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
i have just tried to register an account and the confirm email works, so I'm unable to find the problem.

Please try to follow these steps:
- Enabled "Debug System" option in System->Global Configuration->System
- Replicate the error
- you should see many other informations about the error, please post me screenshot about these informations
  1. more than a month ago
  2. General
  3. # 3
itadminMC
itadminMC Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 4
itadminMC
itadminMC Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 5
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.