Support

  1. PhoenixUK
  2. Support
  3. Friday, January 01 2016, 06:02 PM
Hi There,

I'm testing out various areas of my social network and I just tried to upload a new cover image to my own test profile, however it fails without giving a reason why it's failing.

I have also setup a test album within my social network plugin profile and then uploaded two images of various file sizes and both failed, as you can see in the attached screenshot;

I look forward to hearing from you on how I can fix the above issue.

Regards,
Attachments (1)
Accepted Answer
admin Accepted Answer
Admin
Hi,
I think your server not met minimum requirements (http://docs.easy-profile.com/index.php/article/social-network-requirements), try to check if you have enabled on your server PHP EXIF library. If you use virtual host from some provider then try so search some configuration about this on your site panel or contact your host provider.
  1. more than a month ago
  2. Support
  3. # Permalink
PhoenixUK Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # 1
PhoenixUK Accepted Answer
Pro
I can confirm that it was indeed solved, once I'd rebuilt my servers apache / php to include EXIF.

Regards,
  1. more than a month ago
  2. Support
  3. # 2
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Online

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.