Support

    You are here:  
  1. Home
  2. Support
  3. placeholder not working in select field type
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offday
Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Saturday 7:50 am
Add a reply View Replies (25)

Resolved Custom fileds not available for new users!

  1. Laurent Zotto
    Laurent Zotto
  2. Support
  3. Tuesday, March 21 2017, 05:19 PM
Hello

I cannot see the "Easy Profile" fields when I create a new user or edit user settings in front-end or back-end.
I see the fields in the back-end section for search, but that's all!

Is there a setting to enable this?
Thank you in advance
Best Regards
Laurent
  1. custom fields
Accepted Answer
admin
admin Accepted Answer
Admin
Hi,
you can do something like this:
1. Go to Easy Profile options and set "Admins can show not editable fields in frontend" parameter to "Yes"
2. For each field set these parameters:
- Available for: DT Fengig
- Visible for: DT Fengig Committee - this field will be visible to DT Fengig Committee and owner of profile
- Visible on edit profile: No - with this DT Fengig users can't edit this field and DT Fengig Committee can still show this in edit profile, this is due to option "Admins can show not editable fields in frontend"

for each parameter you can read the tip to understand how it works (see screenshot)
Attachments (1)
Schermata 2017-03-22 alle 08.52.07.png Schermata 2017-03-22 alle 08.52.07.png
  1. more than a month ago
  2. Support
  3. # Permalink
Responses (25)
admin
admin Accepted Answer
Admin
Hi,
thanks for understanding,

Did you create a test user on the Prod Site?
Yes, please remove it, the username is "test" (this user was created
also in dev site )
  1. more than a month ago
  2. Support
  3. # 1
Laurent Zotto
Laurent Zotto Accepted Answer
OK.. I'll keep an eye on this.
Did you create a test user on the Prod Site?
  1. more than a month ago
  2. Support
  3. # 2
admin
admin Accepted Answer
Admin
I was thinking about something related to browser autocompletition, but what you said now is very very strange, user Scholler Nathalie should not change these fields, because she is not on the group Committe.

Easy Profile not allow this and this is clear from code that changes fields in file /plugins/user/jsn_users/jsn_users.php

Leave some day to investigate, and please report me any cases in the meantime:
- involved User
- Who have edit the involved user
  1. more than a month ago
  2. Support
  3. # 3
Laurent Zotto
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 4
admin
admin Accepted Answer
Admin
Hi,
after 20 test no found any issue.

1. Who have updated profile of user LIPPED-GIRA (in screenshot)? User have updated own info or Admin have updated this profile?
2. This happen when you update all users or only to user LIPPED-GIRA (in screenshot)?
3. This happen when are you to update profile or another admin?
  1. more than a month ago
  2. Support
  3. # 5
Laurent Zotto
Laurent Zotto Accepted Answer
You are on the test site. The settings are the same as I restored an Akeeba backup on Saturday morning.
I saw the same behavior here too.

I enabled the same account on the production site.
  1. more than a month ago
  2. Support
  3. # 6
admin
admin Accepted Answer
Admin
Hi,
we are investigating but for now we did not find any problem.

A user changed his password on the production site today and the data got lost...

Some question:
1. Who have updated? User have updated own info, Admin have updated own info or Admin have updated info of another user
2. My access is for production site or test site?
  1. more than a month ago
  2. Support
  3. # 7
Laurent Zotto
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 8
Laurent Zotto
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 9
admin
admin Accepted Answer
Admin
Hi,
to check this we need:
- Backend Access to check your configuration
- Frontend access with Step by Step, expected behavior, current behavior guide to reproduce this problem

Keep in mind that we do not know your configuration and your purpose so with "Step by Step, expected behavior, current behavior" mean something like this schema:

Step by Step
- Go to login page at .....
- Go to edit profile page ....
- Click on button edit profile .....
- Fill the field .....
- Click save

Current Behavior
- Describe what happen

Expected Behavior
- Describe what you expected as result
  1. more than a month ago
  2. Support
  3. # 10
Laurent Zotto
Laurent Zotto Accepted Answer
Hello

I rechecked all parameters. they are all set according your last reply.

I'm still wondering why the content got wiped?
  1. more than a month ago
  2. Support
  3. # 11
admin
admin Accepted Answer
Admin
Hi,
and visibility to " DT Fengig Committee" so that only the members of that group can see the fields for editing!
"Visibility for" does not manage possibility to edit or not fields, please read the tip hover this parameter.

If you do not want that user can edit these fields you need to set "No" the parameter called "Visible on edit profile".
If you want that admins can edit this field also on frontend you need to enable in Easy Profile options the parameter called "Admins can show not editable fields in frontend"

anyway, can you please post me your site details to check this?
Attachments (3)
Schermata 2017-04-02 alle 10.33.32.png Schermata 2017-04-02 alle 10.33.32.png
Schermata 2017-04-02 alle 10.34.05.png Schermata 2017-04-02 alle 10.34.05.png
Schermata 2017-04-02 alle 10.35.23.png Schermata 2017-04-02 alle 10.35.23.png
  1. more than a month ago
  2. Support
  3. # 12
Laurent Zotto
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 13
Laurent Zotto
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 14
admin
admin Accepted Answer
Admin
Hi,
please explain me
- step by step to replicate this problem in your site
- current result
- expected result
- please provide me a valid account to check your configuration

I'm sorry but from your reply I did not understand, I think this is a bad configuration but I need to understand the problem to help you.
  1. more than a month ago
  2. Support
  3. # 15
Laurent Zotto
Laurent Zotto Accepted Answer
Hello
A weird thing here happens. When a user changes a field he is allowed to change and so see's in his profile, the fields not visible to him get overwritten with blank entries!
  1. more than a month ago
  2. Support
  3. # 16
Laurent Zotto
Laurent Zotto Accepted Answer
Thank you

The proposed answer works!
  1. more than a month ago
  2. Support
  3. # 17
Laurent Zotto
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 18
admin
admin Accepted Answer
Admin
Hi,
The fileds available now for "DT Fengig Commitee" should be present for all users
You need to set "Available for" parameter to "Public"

visible only for members of "DT Fengig"
You need to set "Visible for" parameter to "DT Fengig"

editable only by "DT Fengig Commitee"
Sorry but Easy Profile does not have any option for this. Admins can edit all fields. Who are admins? admins are all users that have permission to edit profiles. to configure these permission go to Users-> Manage ->; Options -> Permission

Where did I wrong? How can I set this
If you set "Available for" to "DT Fengig Commitee" then only "DT Fengig Commitee" Users will have available this field in own profile.

You can see more information about "Available for" and "Visible for" in the tip of parameter (mouse hover label in edit field page).
  1. more than a month ago
  2. Support
  3. # 19
Laurent Zotto
Laurent Zotto Accepted Answer
OK, I must have miss configured something.
The fileds available now for "DT Fengig Commitee" should be present for all users, visible only for members of "DT Fengig" and editable only by "DT Fengig Commitee"

Where did I wrong? How can I set this
  1. more than a month ago
  2. Support
  3. # 20
admin
admin Accepted Answer
Admin
Hi,
sorry but I see all fields (screenshot 1 and 2), except fields not available for my profile (screenshot 3)
Attachments (3)
screen1.png screen1.png
screen2.png screen2.png
screen3.png screen3.png
  1. more than a month ago
  2. Support
  3. # 21
Laurent Zotto
Laurent Zotto Accepted Answer
Here you go
  1. more than a month ago
  2. Support
  3. # 22
admin
admin Accepted Answer
Admin
can you please post me your site details to check your configuration? if yes then you can use the form below the reply in "Site Details" tab
  1. more than a month ago
  2. Support
  3. # 23
Laurent Zotto
Laurent Zotto Accepted Answer
Hello

This was enabled. the only one that was disabled was the search plugin, which I enabled without success!
  1. more than a month ago
  2. Support
  3. # 24
admin
admin Accepted Answer
Admin
Hi,
please check that plugin called "Easy Profile - Users Plugin" is enabled in Extensions->Plugins
  1. more than a month ago
  2. Support
  3. # 25
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.