Support

    You are here:  
  1. Home
  2. Support
  3. redirect & Force the compilation
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offday
Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Sunday 7:45 am
Add a reply View Replies (15)

Resolved Easy Profile - Social Network bug

  1. finecord
    finecord
  2. Bug Report
  3. Friday, August 29 2014, 09:39 AM
Easy profile component is working fine.

But when i try to enable the plugin 'Easy Profile - Social Network' it gives me blank page on all user pages(means all pages for only logged users like help-desk, profile page, log-out page) etc.

I am using Joomla 3.1.5
component version JSN pro 1.3.3
socialnetworking plugin 1.0.5

what is the issue?

Also please let me know is any community component is required to set to integrate community kind of features? or only socialnetworking plugin is enough?

Please advise.
References
  1. http://www.cybersolutionsinfotech.com/project/finecord/
  1. Plugin Content
  2. social media
  3. bug
  4. Blank Page
Accepted Answer
finecord
finecord Accepted Answer
Hi,

Thank you it is working!
My PHP.ini file configuration was wrong!

It is working fine when correct php.ini file is edited with:

extension=pdo.so
extension=pdo_mysql.so

so 2 steps to solve this issue.

1) correct php.ini
2) Apply patch

Thank you!
  1. more than a month ago
  2. Bug Report
  3. # Permalink
Responses (15)
admin
admin Accepted Answer
Admin
Hi,
I think you are missing the PDO Mysql Library on your PHP configuration, please read system requirement at https://www.easy-profile.com/docs/91-system-requirements-socialnetwork.html

To enable this try to add on your php.ini this code:
extension=pdo.so

extension=pdo_mysql.so
  1. more than a month ago
  2. Bug Report
  3. # 1
lutsmi
lutsmi Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 2
admin
admin Accepted Answer
Admin
Hi lutsmi please post me your site details, you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Bug Report
  3. # 3
lutsmi
lutsmi Accepted Answer
hope this helps ... i use gantry .. and read in another post, that theres maybe a conflict.
please let me know, because this is only a test site.
THX
References
  1. http://model.conweb24.de
  1. more than a month ago
  2. Bug Report
  3. # 4
admin
admin Accepted Answer
Admin
Can you please post me your FTP access or install an Joomla file manager? We will fix this

Or you can apply this patch:
remove this code from file /plugins/jsn/socialnetwork/lib/Error/exceptions.php at line 514 and at line 515
class CacheException extends CakeException {

}
  1. more than a month ago
  2. Bug Report
  3. # 5
lutsmi
lutsmi Accepted Answer
Thanks a lot ... Problem ist solved.
Do i have to make these changes only for Gantry(Framework) ...
Gerat Support
  1. more than a month ago
  2. Bug Report
  3. # 6
lutsmi
lutsmi Accepted Answer
Oh, i´ve one more Problem... on the same site
the module map doesn´t show users.
Maybe you have a tipp for me?
Thanks again
  1. more than a month ago
  2. Bug Report
  3. # 7
lutsmi
lutsmi Accepted Answer
Sorry was to fast with my post ...
made a field named location Type Google maps ... no it works fine...
Thanks again
  1. more than a month ago
  2. Bug Report
  3. # 8
finecord
finecord Accepted Answer
Hi,

I have applied to my php.ini file

extension=pdo.so
extension=pdo_mysql.so

But not working.

My Joomla tempalte is also based on granty framework.

so i have apply this patch:

remove this code from file /plugins/jsn/socialnetwork/lib/Error/exceptions.php at line 514 and at line 515

But did not work.

Please help.

When i enabled 'Easy Profile - Social Network' and all users pages gone! just white blank space. other pages are working fine.


Thank you!
References
  1. http://www.cybersolutionsinfotech.com/project/finecord/
  1. more than a month ago
  2. Bug Report
  3. # 9
admin
admin Accepted Answer
Admin
Hi enekpen eke,
I can't see PDO configuration from Administration->System->System Information->PHP information
can you please post me an FTP access?
  1. more than a month ago
  2. Bug Report
  3. # 10
Tom_Dionysiou
Tom_Dionysiou Accepted Answer
Hello,

Has this issue been fixed?

Please let me know

Thank you
  1. more than a month ago
  2. Bug Report
  3. # 11
admin
admin Accepted Answer
Admin
Hi,
PDO driver is a minimum requirement for Social Network plugin, this is not a issue.
  1. more than a month ago
  2. Bug Report
  3. # 12
Tom_Dionysiou
Tom_Dionysiou Accepted Answer
Good morning,

Thank you for your reply.

Indeed there is a compatibility problem between Gantry and this component.
I'm running Joomla 3.3.6 and Gantry v4.1.26 on a Linux box.

So have you figured out a solution yet?
Every time I activate the component I get a blank page.
I am running Nginx.
I checked PDO support and also PDO Driver for MySQL and both are enabled.

So has this issue been fixed with an update, or do I have to make a decision between Gantry and EasyProfile?

Thanks for your time
  1. more than a month ago
  2. Bug Report
  3. # 13
admin
admin Accepted Answer
Admin
this has not yet been fixed, but you can use a workaround by following the instructions:
Or you can apply this patch:
remove this code from file /plugins/jsn/socialnetwork/lib/Error/exceptions.php at line 514 and at line 515
class CacheException extends CakeException {

}



We are collecting various error reports to release a more complete version possible.
  1. more than a month ago
  2. Bug Report
  3. # 14
Tom_Dionysiou
Tom_Dionysiou Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 15
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Sorry, the discussion is currently locked. You will not be able to post a reply at the moment.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.