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Resolved Email response with Password forgotten fails

  1. Hugo_H
    Hugo_H
  2. General
  3. Tuesday, September 06 2016, 04:42 PM
Hi,

Not sure this is the right place for this question. When a user requests a new password via Password Forgotten, the next screen always returns with the error failed to sent the e-mail (my translation from Dutch).

for some time I switched off the self registration, but that has now been switched on again. Still the same problem.

Any idea I should be looking for a solution?

regards Hugo
Responses (4)
admin
admin Accepted Answer
Admin
Hi,
can you specify the error? it's ok also in Dutch language
  1. more than a month ago
  2. General
  3. # 1
Hugo_H
Hugo_H Accepted Answer
In the attachment a screen print
  1. more than a month ago
  2. General
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
this seems a bad mail configuration, try to make this test:
- Go to Administration->System->Global Configuration->Server (tab)
- In "Mail Settings" try to Click on "Send Test Mail" button (like screenshot)
Attachments (1)
Schermata 2016-09-06 alle 17.35.30.png Schermata 2016-09-06 alle 17.35.30.png
  1. more than a month ago
  2. General
  3. # 3
Hugo_H
Hugo_H Accepted Answer
Thanks, the missing sender information caused this problem. resolved.
  1. more than a month ago
  2. General
  3. # 4
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