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Add a reply View Replies (17)

Resolved Exporting User List displays no data in extra easyprofile fields

  1. alexwalker
    alexwalker
  2. General
  3. Saturday, August 22 2020, 05:40 PM
When exporting the User list there is no data in the extra fields I created with easyprofile. I know there is no data as I am looking at my own information and I know I entered the data from the front end. What I can I do to make it show?
Responses (17)
admin
admin Accepted Answer
Admin
Hi,
sorry for late reply.

In Easy Profile options (Administration->Components->Easy Profile->Options) have you set to export all fields?
  1. more than a month ago
  2. General
  3. # 1
alexwalker
alexwalker Accepted Answer
Yes, All Fields was already selected.
  1. more than a month ago
  2. General
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
we have made some test but no issues found...can you please post me your site detail to check this? if yes then you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. General
  3. # 3
alexwalker
alexwalker Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 4
admin
admin Accepted Answer
Admin
Hi,
unfortunately I does not find any problem, all fields seems correctly exported :o
  1. more than a month ago
  2. General
  3. # 5
alexwalker
alexwalker Accepted Answer
Let me try again and get back to you. Which did you use importable or readable?
  1. more than a month ago
  2. General
  3. # 6
alexwalker
alexwalker Accepted Answer
Apologies for the delay in getting back to you. I was away for a break. I have tried exporting again and I get the field headers but no data is contained therein. I looked at my own data and I know I added the data to make sure. PLeas can you help me resolve this as I have a zoom meeting on Sunday and need to send out some joining instructions.
  1. more than a month ago
  2. General
  3. # 7
alexwalker
alexwalker Accepted Answer
Are you able to send me what you exported so I can see if the data is there. I am particularly interested to see if Diocese is in the data. Name and address comes over fine. It is the new custom fields data which does not get exported.
  1. more than a month ago
  2. General
  3. # 8
admin
admin Accepted Answer
Admin
Hi,
I will send the file via email in about 1 hour :)
  1. more than a month ago
  2. General
  3. # 9
alexwalker
alexwalker Accepted Answer
I haven't received the file yet. Please can you send it to me. I am particularly interested in the extra fields such as Diocese.
  1. more than a month ago
  2. General
  3. # 10
admin
admin Accepted Answer
Admin
Hi,
this is strange, I will re-send it soon.
  1. more than a month ago
  2. General
  3. # 11
alexwalker
alexwalker Accepted Answer
Can you tell me how you managed to expose the data for the extra fields in the excel csv file? What did you do?
  1. more than a month ago
  2. General
  3. # 12
admin
admin Accepted Answer
Admin
Nothing, I have simply exported the file.
  1. more than a month ago
  2. General
  3. # 13
alexwalker
alexwalker Accepted Answer
was it importable or readable values?
  1. more than a month ago
  2. General
  3. # 14
admin
admin Accepted Answer
Admin
Both, but maybe I have an idea...probably there is a Excel configuration (international parameters) that not allow you to see correctly the values. Try to change from Easy Profile options the parameter called “Separator Char” from semicolon (;) to comma(,)
  1. more than a month ago
  2. General
  3. # 15
admin
admin Accepted Answer
Admin
With “Both” I mean that both exports works, I have sent you in a Zip archive the 2 different files (Readable and Importable)
  1. more than a month ago
  2. General
  3. # 16
alexwalker
alexwalker Accepted Answer
THAT HAS NOW WORKED CHANGING THE ; to , (semi-colon to comma) IN OPTIONS.

IT WAS DRIVING ME MAD !!!

THANK YOU!
  1. more than a month ago
  2. General
  3. # 17
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