Support

  1. Laurent Zotto
  2. Support
  3. Monday, November 14 2016, 11:33 AM
Hello

I have a strange behavior on my profiles. When a user updates his information (password, avatar) the fields of other categories seem to get wiped... Why?

Thank you for your help
Regards
Laurent Zotto
Laurent Zotto Accepted Answer
I asked th eusers. all user FireFox...
  1. more than a month ago
  2. Support
  3. # 1
admin Accepted Answer
Admin
could it be it's browser related
I think not, something like this come from server side operations (not client side).
  1. more than a month ago
  2. Support
  3. # 2
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 3
admin Accepted Answer
Admin
Hi,
we want to help you, but we absolutely need to replicate the error :(
  1. more than a month ago
  2. Support
  3. # 4
Laurent Zotto Accepted Answer
I tried also with IE instead of FireFox.. I cannot recreate the issue, but I saw this happen...
  1. more than a month ago
  2. Support
  3. # 5
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 6
admin Accepted Answer
Admin
Hi,
I have just tried and do not lost any information, see screenshot
Attachments (1)
  1. more than a month ago
  2. Support
  3. # 7
Laurent Zotto Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 8
Laurent Zotto Accepted Answer
I've created a user.
  1. more than a month ago
  2. Support
  3. # 9
admin Accepted Answer
Admin
Hi,
can you please post me your site link to better understand the problem?
  1. more than a month ago
  2. Support
  3. # 10
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