There are a very few tricks:
- Before you post: read the documentation and search the forums for an answer to your question.
- When you post: include site Details if you request a support (you can use the form below the reply in Site Details tab).
- Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.
- Language: only English
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Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.
Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.
Guidelines
Before you post: read the documentation and search the forums for an answer to your question.
When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).
Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.
Language: only English
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