Support

  1. educlimb-services
  2. Bug Report
  3. Sunday, July 05 2020, 05:51 PM
Hi Team,

When registered users try to enter the site using Facebook or Google, they are denied entry with an error message "Id not found".
I have been facing this issues for over a month but usually gets resolved on the second or third try, But yesterday a user faced the issue for 3 full hours and multiple tries. But the issue vanished after I used the Joomla Admin module to "Login as user"
I might be losing out on returning visitors to my site owing to the issue. Please do the needful asap.

Regards
Sharath
admin Accepted Answer
Admin
HI,
can you please post me your site URL to check this? To keep it private then you can use the form below the reply in "Site Details" tab (fill only site URL)
  1. more than a month ago
  2. Bug Report
  3. # 1
educlimb-services Accepted Answer
Pro
Content Protected
References
  1. http://www.educlimb.com
  1. more than a month ago
  2. Bug Report
  3. # 2
admin Accepted Answer
Admin
Hi,
we are still investigating, anyway today I have tried many times with Facebook and Google from mobile and desktop devices but no issue found.

Have you some other information to help me to replicate this issue? for example which browser your customer use?
  1. more than a month ago
  2. Bug Report
  3. # 3
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Online

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.