Support

  1. brandnew
  2. Support
  3. Wednesday, May 31 2017, 12:55 PM
Hi.

My customer service uses (wonderful) Easy Profile to manage not persons but some kind of institutional members (medic companies).
From this reason, users name consists not from name and lastname but organization name,
b.e.
Przychodnia "Medi-cover" NZOZ


I need import (update) often additional data (some numbers) for this kind of users into Joomla.
But there is a problem.

I use data fresh exported from EasyProfile and modified only inside additional fields.

I use
name;username;email;
(this is order from export file) to identify updated users, but:
- if I do this from backend, "Missing some required fields: Email" error occurs; (while email field is present)
- if I do this from fronted, import is done, but names with quotation marks
"
are distorted by many additional quotation marks

B.e.
Przychodnia "Medi-cover" NZOZ

becomes
"Przychodnia ""Medi-cover"" NZOZ"


For me, best way to identify users is username, not name.
I think, this is more logical, because username cannot be repeated in Joomla while name or even firstname and lastname can be.

System information:
Joomla 3.6.5
Easy Profile Pro 2.4.3
Database Version 5.5.5-10.1.21-MariaDB
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 5.6.30
Web Server Apache/2
admin Accepted Answer
Admin
Hi,
have you tried to import from frontend or backend?
can you please provide your CSV with examples data (you need first to compress in Zip archive, otherwise this forum does not accept your file)?
  1. more than a month ago
  2. Support
  3. # 1
brandnew Accepted Answer
Hello.

Both, I tried import from backend and frontend, with different results mentioned above.
I have to do more tests, because doubled and additional quotation marks are inserted by Excel to CSV export, not by Easy Profile.
And probably this strange (and different for frontend / backend) behavior is related to this.
Sorry for my mistake.

I hope I will write more details in few days.

Thank You for fast response.
  1. more than a month ago
  2. Support
  3. # 2
admin Accepted Answer
Admin
Both, I tried import from backend and frontend, with different results mentioned above.
Try to check that Import Plugin (frontend) is the latest version, it should give you same result of backend import
  1. more than a month ago
  2. Support
  3. # 3
brandnew Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 4
brandnew Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 5
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.