Support

  1. NielsHenrik
  2. General
  3. Tuesday, February 28 2017, 09:05 AM
I am trying to import 415 users using the import users script. I have created a csv file (attached). When I try to run the script . nothing gets imported. When I click Import, the system immediately displays a very simple page with only three options (links) in the upper left corner:
User fields
Users
Import users.

please advice.
admin Accepted Answer
Admin
Hi,
can you please provide me your CSV with 2/3 example rows?
NOTE: this forum allow only images and Zip files, so to upload CSV you need first to create an archive.
  1. more than a month ago
  2. General
  3. # 1
NielsHenrik Accepted Answer
Basic
here is the complete csv in zip format.
  1. more than a month ago
  2. General
  3. # 2
admin Accepted Answer
Admin
Hi,
ok CSV seems correct, have you some custom User or Easy Profile plugin?
When there is a broken page usually PHP register an error in error logs, can you please provide me last 10 row of PHP error Log?

if not, can you please post me your site details to check this problem? you can use the form below the reply in "Site Details" tab
  1. more than a month ago
  2. General
  3. # 3
NielsHenrik Accepted Answer
Basic
Content Protected
  1. more than a month ago
  2. General
  3. # 4
admin Accepted Answer
Admin
Hi,
this is Joomla logs, not PHP Error Log.
You should find it via cPanel.
  1. more than a month ago
  2. General
  3. # 5
NielsHenrik Accepted Answer
Basic
site details enclosed
  1. more than a month ago
  2. General
  3. # 6
admin Accepted Answer
Admin
I found a bug in Basic version, seems to missing the library "parsecsv.lib.php" into folder /components/com_jsn/helpers.

Now I have manually copied this file in your site, try now please.

We will fix this in next release ;)
  1. more than a month ago
  2. General
  3. # 7
NielsHenrik Accepted Answer
Basic
Now the import runs. Thanks
  1. more than a month ago
  2. General
  3. # 8
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.