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  1. vanboke
  2. Support
  3. Monday, August 29 2016, 10:14 PM
I am using Easy Profile 2.0.1 with the import plugin (version 1.1.0) on Joomla 3.6.2, and PHP version 5.6.24. I have been testing the import for a little while now, while I tweak the data being exported from the system we are moving from. The testing was working properly. Then suddenly, it stopped working and I started seeing bizarre behavior.

What I found were things like this:

- All imports are done with the "Overwrite existing user" option set to Yes.
- My profiles are all using First, Middle and Last names.
- The import shows as successful and included an update to the name of the user I am testing with.
- I would look in the User Manager listing of users and would find the user listed there with the newly imported name.
- If I open the user record, and I look at the "Account Details" tab the name listed there is not updated and I still see the old spelling of the name.
- I can close the record, and look at the users in the listing in User Manager, and still see the newly imported name.
- If I open the user record again and look at the rest of the fields that would have been populated or updated, I find none of them were updated with the import.
- Then if I save and close the record, the name of the user listed in User Manager reverts back to the name I am seeing in the record, which is the old information that I was trying to replace with the import.

Has anyone ever had issues like this? I am stumped, and really need the import process to work.

Any help or ideas would be appreciated. Thank you.
admin Accepted Answer
Admin
Hi,
which version of import plugin you have?
Can you please post me your site details and example CSV? you can use the form below the reply in "Site Details" tab and "Attachments" tab (this forum accept only images and .zip files)
  1. more than a month ago
  2. Support
  3. # 1
vanboke Accepted Answer
The import plugin is version 1.1.0.
I have attached a simple, sample, CSV file I am testing with. I also gave you my site details below.
  1. more than a month ago
  2. Support
  3. # 2
admin Accepted Answer
Admin
Hi,
sorry but I do not see attachment, this forum accept only images and .zip files. Can you resend me please?
  1. more than a month ago
  2. Support
  3. # 3
vanboke Accepted Answer
Sorry. Here is the attachment again.
  1. more than a month ago
  2. Support
  3. # 4
admin Accepted Answer
Admin
Hi,
the problem is caused by fields of type "date", this fieldtype accept only dates like "yyyy-mm-dd".
In your example file I have replaces "08/17/2017" with "2017-08-17" and import was successful.

We will add a check for this in next release.
  1. more than a month ago
  2. Support
  3. # 5
vanboke Accepted Answer
Thank you. I have tested that and the date was indeed the issue.

I am now having issues with the lists. After some testing, it turns out that there is a limit to the number of items in a list. I have multiple multi-select lists in the profiles, and if a user has chosen a lot of items in the list in the old profile system, the import into Easy Profile truncates the list. It looks like it truncates after 47 items.

Is this a known issue? Any work around possible for this?
  1. more than a month ago
  2. Support
  3. # 6
admin Accepted Answer
Admin
Hi,
when you create a field then in db will be created a column in table #__jsn_users with name like alias of field.

You need to increase column limit (default is 255 chars) with some tool like phpMyAdmin.
  1. more than a month ago
  2. Support
  3. # 7
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