Hi,

I receive an error message when I click on the action button (to delete), after clicking on Privacy request

Which action button? can you please send me some screenshot?

Hi,

In Joomla 3.9 a user can ask to delete data-information. In the backend you can go to the Prvacy Dashboard to the specific user ( see attachment Prvacy informatieverzoeken) Then you can click on a.

When you click on the X you see the eroor message (see attachment)

thanks for your availability, please try to follow these steps:
- Go to Extensions->Plugins
- Filter by "System" plugins (screenshot - step 1)
- Show by order (screenshot - step 2)
- Move plugin “Easy Profile - System plugin” before “System - Privacy Consent” (screenshot - step 3)

See screenshot

Hi,

I checked the order and plugin “Easy Profile - System plugin” stand before “System - Privacy Consent (see attachment)

ok, please leave 1 hour to make some internal testing. We will come back very soon.

Hi,
sorry for late but after many internal testing we did not able to replicate this error.

Can you please post me the "Site Details" to check this? we need to access in your backend.

Site details

Hi,
probably we have found the problem, please try to replace file at /plugins/users/jsn_users/jsn_users.php with attached file (unzip first).

This problem is due to option "Require activation on new email when user change it", basically when you delete data, the new com_privacy plugin does not perform the normal delete user operation, instead before delete it update the user informations. So the email address change from something to empty and return the error.

Hi, I have the same problem. I´ve install the file, but the problem continue.

Hi,

I need send a field custom on email activation to admin

Unfortunately this is not possible natively, Easy Profile extends Joomla user management (not replace) and the email activation is sent by Joomla (not Easy Profile). Also Joomla does not provide any way to make this.
Here you will find an alternative solution: https://www.easy-profile.com/support/custom-fields-in-admin-activation-email.html#reply-23320

Hi, I have the same problem. I´ve install the file, but the problem continue.

Can you please post me your site details to check this? if yes then you can use the form below the reply in "Site Details" tab

Thanks, but I need sendo only some fields, not all.

Hi,

Hi, I have the same problem. I´ve install the file, but the problem continue.

Can you please describe the step-by-step procedure to get this error? In this topic the author have a compatibility issue with Joomla Privacy tools, but in your site the tool is disabled.

but I need sendo only some fields, not all.

You can use following code in the skeleton plugin file

<?php



defined('_JEXEC') or die;



class PlgJsnSkeleton extends JPlugin

{

	public function triggerProfileUpdate($user, $data, $changed, $isNew)

	{

		if($isNew)

		{

			$body=$user->name." updated user profile. \n\n";

			

                        $body.="The value of the field is: ". $data["ALIAS_OF_THE_FIELD"] ."\n"; 

                        

                        $config = JFactory::getConfig();

			$result=JFactory::getMailer()->sendMail(

			$config->get( 'mailfrom' ), // Sender Mail

                        $config->get( 'fromname' ), // Sender Name

				'[email protected]', // Receiver Mail

				'New User', // Subject Mail

				$body // Body Mail

			);

		}

	}

}

NOTE: replace ALIAS_OF_THE_FIELD with the alias of the field that you want to include in the email