Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offday
Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Saturday 7:11 am
Add a reply View Replies (5)

Resolved Loosing user group assignments

  1. sultaninen
    sultaninen
  2. Support
  3. Thursday, August 11 2016, 10:37 AM
We use easyProfile with a 600+ user base, and are very happy with it! it's a great extension, and our clients love it. However, we have observed some strange behaviour lately: it seems as if easyProfile looses randomly the user group association to certain users (we could not observe a pattern). But what we saw is: if a user updates his own profile in the front end then the assigned user group is lost. This is especially true when there are users with multiple assigned user groups.
Is there anything you can do about this bug?
Thanks a lot
Bernhard
  1. easy profile
  2. bug
  3. user group
  4. user profile
Responses (5)
admin
admin Accepted Answer
Admin
Hi,
this not seems a bug but some wrong configuration, can you please send me your site details? you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Support
  3. # 1
sultaninen
sultaninen Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
the problem is in the field "Date Approved" at condition 1 (see screenshot).

Conditions have 2 ways, so if this field is empty condition 1 is not met, so it remove the user from "gsia" usergroup.

Still date field store date in format like "YYYY-MM-DD", so if you want make a condition in data field you need to use custom value like "1900-01-01"
Attachments (1)
Schermata 2016-08-11 alle 11.21.49.png Schermata 2016-08-11 alle 11.21.49.png
  1. more than a month ago
  2. Support
  3. # 3
sultaninen
sultaninen Accepted Answer
Pro
Oh perfect. Thanks for the help. I have updated the condition accordingly.
Thanks a lot.
Bernhard
  1. more than a month ago
  2. Support
  3. # 4
ad_682005
ad_682005 Accepted Answer
Basic
Never mind. I figured it out. I had accidently put Inverse = Yes for another subsequent condition. Sorry for the confusion.
  1. more than a month ago
  2. Support
  3. # 5
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.