1. Installed Easy Profile Pro 2.2.3 Pro on Joomla 3.6.5
2. 3 of 4 menu item are shown well
3. Only nothing shown at “Easy Profile – User Profile (blank with no error shown)"
4. Tried default menu item of joomla – “Users - User Profile”, It show well.
Please advise how to solve it
Support
Hi,
this happen because "user-profile" menu item was of type "Users->User Profile" instead "Easy Profile->User Profile". Now I have fixed this
Normally, when you go to a menu item of type Users->User Profile then automatically you will be redirect to Easy Profile profile page, but if missing Menu Item for this then you will see a link like "https://www.1belt1road.plus/en/component/jsn/?Itemid=";. This is not a problem on normal environments, because also this link should works, but in your site when there is no a menu item you will a empty page (due to template configuration problem).
this happen because "user-profile" menu item was of type "Users->User Profile" instead "Easy Profile->User Profile". Now I have fixed this
Normally, when you go to a menu item of type Users->User Profile then automatically you will be redirect to Easy Profile profile page, but if missing Menu Item for this then you will see a link like "https://www.1belt1road.plus/en/component/jsn/?Itemid=";. This is not a problem on normal environments, because also this link should works, but in your site when there is no a menu item you will a empty page (due to template configuration problem).
You should create a menu item of type Easy Profile -> User Profile for each menu language to solve this.
About empty page
Probably there is a configuration problem with your template, if missing Itemid (so not available menu item for some component) then your site show empty page. An example with link like /index.php?option=com_users this link should show login form in all Joomla installations, but in your site I see only empty page.
About Redirect
unfortunately I do not have privileges to view Easy Profile settings
About empty page
Probably there is a configuration problem with your template, if missing Itemid (so not available menu item for some component) then your site show empty page. An example with link like /index.php?option=com_users this link should show login form in all Joomla installations, but in your site I see only empty page.
About Redirect
unfortunately I do not have privileges to view Easy Profile settings
Hi,
sorry for late reply, it was night for us
Try to make this check:
- Go into Joomla Plugin Manager and check that these plugins are enabled: Easy Profile - System Plugin, Easy Profile - Users Plugin
- Try to disable plugin "Easy Profile - Social Network" plugin, if after this works probably your webserver does not met Minimum requirements (http://docs.easy-profile.com/index.php/article/social-network-requirements), so you need to enable all required PHP Extensions (in the most of webservers all required extensions are enabled by default)
Alternative
Can you please post me your site details to check this? you can use the form below the reply in "Site Details" tab.
sorry for late reply, it was night for us
Try to make this check:
- Go into Joomla Plugin Manager and check that these plugins are enabled: Easy Profile - System Plugin, Easy Profile - Users Plugin
- Try to disable plugin "Easy Profile - Social Network" plugin, if after this works probably your webserver does not met Minimum requirements (http://docs.easy-profile.com/index.php/article/social-network-requirements), so you need to enable all required PHP Extensions (in the most of webservers all required extensions are enabled by default)
Alternative
Can you please post me your site details to check this? you can use the form below the reply in "Site Details" tab.
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