Support

    You are here:  
  1. Home
  2. Support
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offday
Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Sunday 4:39 pm
Add a reply View Replies (16)

Resolved no additional data saved

  1. giulianos
    giulianos
  2. Support
  3. Friday, January 16 2015, 06:44 PM
I recently installed the easy profile I created various fields.
To test the component I did a test of entry to the site that I am preparing no errors at compile time from backend but when I go to get the user the only data visible are those of the classic form login. data fields added are not saved in the user card.
Responses (16)
krnsgrffn
krnsgrffn Accepted Answer
Pro
urg. I even looked at the skeleton plugin because I thought it most likely was the culprit and totally missed that! Wrong prefix for the tables. Thanks for being a second set of eyes and catching that.
  1. more than a month ago
  2. Support
  3. # 1
admin
admin Accepted Answer
Admin
Hi,
the problem is into skeleton plugin, there is something that not work in your code. If you disable this plugin Easy Profile works correctly.

We have checked your skeleton plugin and this produce an exception:
Table 'uucov_test.jos3_jsn_users' doesn't exist SQL=SELECT COUNT(*) FROM `jos3_jsn_users` WHERE `spouse_partner_name_m` = '925' AND `id` = ''

On your skeleton.php there are many occurrences for "jos3_jsn_users" table. But this table seems not exist.
  1. more than a month ago
  2. Support
  3. # 2
krnsgrffn
krnsgrffn Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # 3
admin
admin Accepted Answer
Admin
Hi,
sorry but we can't check, FTP access not works, also can you please give me permission to see plugins?
  1. more than a month ago
  2. Support
  3. # 4
krnsgrffn
krnsgrffn Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # 5
admin
admin Accepted Answer
Admin
Hi karen,
can you please post me your site details to check this? you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Support
  3. # 6
krnsgrffn
krnsgrffn Accepted Answer
Pro
Hi-

I decided to piggy back on this thread because I am having this problem as well. I am using Joomla 3.4.4 and Easy Profile 1.3.11. I cannot add new users because none of the Easy Profile data is being saved and the First name and Last Name are not being preserved. I cannot add an Avatar either.

Please let me know what you need to fix this. I need to add a new staff member and cannot!

Thanks.
  1. more than a month ago
  2. Support
  3. # 7
a.zampa
a.zampa Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # 8
a.zampa
a.zampa Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # 9
admin
admin Accepted Answer
Admin
Hi,
have you some condition to add/remove from Registered default usergroup* ?

*this default usergroup is set into Users->User Manager->Options
  1. more than a month ago
  2. Support
  3. # 10
a.zampa
a.zampa Accepted Answer
Pro
Strangely the account I gave you was registered to no group even if I set the same data of another working account. Anyway, now that account works and I have also activated your new account.
  1. more than a month ago
  2. Support
  3. # 11
admin
admin Accepted Answer
Admin
Hi,
with your credential I get this message "Warning - You can't access the private section of this site."

So I have tried to register a new account but require Admin approval
  1. more than a month ago
  2. Support
  3. # 12
a.zampa
a.zampa Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # 13
admin
admin Accepted Answer
Admin
Hi,
Due to possible security issues, for now I don't like to give away site details (even in private form) to anyone
even the access to the frontend?

Please reply to these questions:
- Have you some error message after update some profile?
- This happen on frontend and backend?
- You have some conditions to hide/show some core field?
- after try to save profile you have some error/warning in PHP logs?
- such as third-party components are installed in addition to Easy Profile?
  1. more than a month ago
  2. Support
  3. # 14
a.zampa
a.zampa Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # 15
admin
admin Accepted Answer
Admin
hi,
please post me your site details, we will check your site :)
You can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Support
  3. # 16
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Sorry, the discussion is currently locked. You will not be able to post a reply at the moment.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.