Easy Profile - Joomla Extension

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Resolved Problem with purchase of the Pro version

UUCVWebmaster
General
Monday, October 31 2016, 09:39 PM

I purchased Easy Profile Pro Sunday, October 30. I have received an email from Pay Pal that they had billed against my creditcard.

The error message is:

Your subscription was not yet activated of activation failed. Sometimes this may take up to few minutes. Your purchase may be on fraud review or in pending mode. If you believe that everything should be fine with your purchase, and in few minutes, you subscription will not be active, please contact site administration.

It's not clear how to contact 'Administration.'

I hope you can route this to someone who can tell me what's going on with my purchase.

Thanking you in advance,
Benjamin

Responses (2)

admin Accepted Answer

Admin

Hi,
yes, we have received your payment, but probably some problem in our system (or paypal) has not enabled your subscription.

We are really sorry about this, now we have enabled your subscription with a gift of 6 months, so, your subscription will expire at Monday, April 30, 2018.

I hope that the incident did not create some delay in your projects.

more than a month ago
General
# 1

UUCVWebmaster Accepted Answer

I appreciate your quick response to this matter.

Benjamin

more than a month ago
General
# 2

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