Support

    You are here:  
  1. Home
  2. Support
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offline
It's past support hour. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Friday 9:28 pm
Add a reply View Replies (9)

Resolved problems with editing profiles and creating profiles

  1. pixcils
    pixcils
  2. General
  3. Wednesday, April 16 2014, 07:47 AM
Hi i am having lots of problems with editing profiles and creating profiles

if i edit a profile i get an error msg of

The email address you entered is already in use or invalid. Please enter another email address.

creating profile does
Save failed with the following error: Please enter your name.

however i have filled in the name text box ???]

any help would be great i have entered the site details in for you cheers.
References
  1. http://www.pixcils.com
Accepted Answer
admin
admin Accepted Answer
Admin
Now I have fix.

I do:
- Remove Default groups from Trash
- Rename Default to Personel Information
- Moved field from old Personel Information to new Personel Information (default group)

Now work!!
  1. more than a month ago
  2. General
  3. # Permalink
Responses (9)
jpause
jpause Accepted Answer
I see what you mean about the default group and very much appreciate your help. I made the switch you recommended and it's working well. Thanks for the quick response! I agree with Nathan's earlier comment - EXCELLENT support!
  1. more than a month ago
  2. General
  3. # 1
admin
admin Accepted Answer
Admin
Hi,
ok I found your problem.

name is required by Joomla, this is a hidden field into "default" fieldgroup (you called this "Login Info";).

on backend username and password field are into "Account Details" tab (Joomla System Tab), so "Login Info" group is not loaded.

To solve this you can reverse the "Login Info" with "Homeowner Name(s)":
- Move Firstname and "Last Name" fields into "Login Info" fieldgroup
- Move Username,Password,Registered date and Last visit date fields into "Homeowner Name(s)" fieldgroup
- Rename "Login Info" and "Homeowner Name(s)" fieldgroups
  1. more than a month ago
  2. General
  3. # 2
jpause
jpause Accepted Answer
Thanks - details attached
  1. more than a month ago
  2. General
  3. # 3
admin
admin Accepted Answer
Admin
Hi,
sorry for late reply, it's a weekend for us.

please post me your site details, you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. General
  3. # 4
jpause
jpause Accepted Answer
Hi,

I'm having this same problem. I get "Save failed with the following error: Please enter your name."
when I try to add a user from the backend.

I restored every thing in the trash, but still get the error. So, I disabled the users plugin and I'm able to add users as usual.

Next, I reinstalled easy profile, but no luck -- I get the error again. I disabled the users plugin again - and again everything works (but I'm missing most of the profile).

Not sure what to now! I'd appreciate your help.

Thanks
  1. more than a month ago
  2. General
  3. # 5
pixcils
pixcils Accepted Answer
Thank you very much for your fast effective help very much appreciated . EXCELLENT customer support A+++
  1. more than a month ago
  2. General
  3. # 6
pixcils
pixcils Accepted Answer
how do i fix?
  1. more than a month ago
  2. General
  3. # 7
admin
admin Accepted Answer
Admin
No, I found the problem.
You have deleted default core field group. The core field group is mandatory because it have some hidden information like id of user
  1. more than a month ago
  2. General
  3. # 8
pixcils
pixcils Accepted Answer
Update i have narrowed it down to the plg_jsn_users plugin if i disabled that plugin everything works fine

but if i enabled it everything is bugged ???
  1. more than a month ago
  2. General
  3. # 9
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Sorry, the discussion is currently locked. You will not be able to post a reply at the moment.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.