Support

  1. sichys
  2. Support
  3. Thursday, May 11 2017, 03:41 PM
  4.  Subscribe via email
Hi, the registration fields stopped showing so users cannot register when I use easy profile. Please see http://equityswift.com/index.php/en/register
How can you help please.
admin Accepted Answer
Admin
Hi,
in your site there are many javascript errors and more than one instance of jQuery Javascript Framework (see screenshots of javascript console from your homepage).

All these errors seems to come from plugin called "jutooltip". Try to disable this plugin or contact his support.
Attachments (1)
  1. more than a month ago
  2. Support
  3. # 1
sichys Accepted Answer
Thank for that. I have now disabled it but the fields still do not show.
  1. more than a month ago
  2. Support
  3. # 2
admin Accepted Answer
Admin
Hi,
great now javascript errors are gone (and also in your home page I see the slider).

Can you please post me your site details to check this? I need to see your Easy Profile configuration, if yes then you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Support
  3. # 3
sichys Accepted Answer
Yes. Thanks.I did not know what happened my slde.
I have added site detail.
  1. more than a month ago
  2. Support
  3. # 4
admin Accepted Answer
Admin
I see from your backend that many core fields are disabled, this should be not possible. See screenshot (default fieldgroup is disabled)

Have you changed status from Database?
Attachments (1)
  1. more than a month ago
  2. Support
  3. # 5
sichys Accepted Answer
I did not disable them I don't now what happened to them. What should I do?
  1. more than a month ago
  2. Support
  3. # 6
admin Accepted Answer
Admin
We will fix this for you :D, give me only 20-30 minutes please
  1. more than a month ago
  2. Support
  3. # 7
sichys Accepted Answer
Thank you.
  1. more than a month ago
  2. Support
  3. # 8
admin Accepted Answer
Admin
Done,
we recommend you to add this CSS code to have nice layout (now border and background of fields is the same of background of form):
form#member-registration,
form#member-profile {
background:none;
border:none;
box-shadow:none;
}
form#member-registration .invalid,
form#member-profile .invalid {
background: none;
}


you can add this code in parameter at Extensions->Templates->vina_incomeup - One Page->Custom Code->Custom CSS
  1. more than a month ago
  2. Support
  3. # 9
sichys Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 10
admin Accepted Answer
Admin
Hi,
I have just tried to register an user from frontend (registration form) and from backend and both works. Can you explain me better how to replicate your issue?
  1. more than a month ago
  2. Support
  3. # 11
sichys Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 12
sichys Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 13
admin Accepted Answer
Admin
Hi,
sorry this is not possible :(
  1. more than a month ago
  2. Support
  3. # 14
sichys Accepted Answer
Thank you very much for your great support!
  1. more than a month ago
  2. Support
  3. # 15
lucas-adrian-tasso Accepted Answer
I have the same problem with Helix Ultimate (Joomlashape), any suggestion?
Thanks
  1. 2 weeks ago
  2. Support
  3. # 16
admin Accepted Answer
Admin
Hi, can you please post me your site link ti check this?
  1. one week ago
  2. Support
  3. # 17
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