HI, just renewed my subscription for the next year. Now it shows two subscription renewals, one for 1/2020 and another for 01/2021.
Please remove the 2021 one, as I do not know what happend here since I only renewed for the next year.
Kind regards
Support
Hi,
we have found following payments at
1) January 21, 2019 - 17:38:48 - 19,90€
2) January 21, 2019 - 17:39:55 - 19,90€
3) January 17, 2020 - 07:27:50 - 19,90€
You have done a double payment in 2019, so you already had a subscription for 2020. Since your double payment in 2019 seems unexpected then we will give you a refund for latest order
Unfortunately now it's a weekend for us, if there is not a problem for you we will give you this refund on Monday. Is this ok for you?
we have found following payments at
1) January 21, 2019 - 17:38:48 - 19,90€
2) January 21, 2019 - 17:39:55 - 19,90€
3) January 17, 2020 - 07:27:50 - 19,90€
You have done a double payment in 2019, so you already had a subscription for 2020. Since your double payment in 2019 seems unexpected then we will give you a refund for latest order
Unfortunately now it's a weekend for us, if there is not a problem for you we will give you this refund on Monday. Is this ok for you?
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