Support

    You are here:  
  1. Home
  2. Support
  3. heduar296
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offline
It's past support hour. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Friday 3:29 am
Add a reply View Replies (6)

Resolved The picture upload is not working

  1. sean
    sean
  2. Support
  3. Friday, January 09 2015, 09:44 AM
I'm using Chrome. In the profile, I select Choose File and select the file from my hard drive and the file name appears next to the Easy Profile picture but nothing else happens. Saving doesn't change the status of not having a picture. I've tried this on two instances, the production and the dev box. Same result.
Accepted Answer
admin
admin Accepted Answer
Admin
Hi,
we have found that avatar column in #__jsn_users table is of type varchar(50) instead varchar(255). So when you save the image the path is truncated.
  1. more than a month ago
  2. Support
  3. # Permalink
Responses (6)
sean
sean Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 1
admin
admin Accepted Answer
Admin
Hi,
sorry but


not work.

can you resend me please? please use the form in "Site Details" tab under the reply to keep private your info.
  1. more than a month ago
  2. Support
  3. # 2
sean
sean Accepted Answer
the multipart/form-data is there. I've created an account for you.


thanks
  1. more than a month ago
  2. Support
  3. # 3
admin
admin Accepted Answer
Admin
Hi,
in you site registration is disabled, so we can't see register/ edit profile form.

Can you please post me a valid account to see this form? you can use the form below the reply in "Site Details" tab.

In alternative try to check that there is attribute enctype="multipart/form-data" in HTML form declaration, some template override default Joomla user component output and remove this (i do not know why)
  1. more than a month ago
  2. Support
  3. # 4
sean
sean Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 5
admin
admin Accepted Answer
Admin
Hi,
can you please post me your site link?
  1. more than a month ago
  2. Support
  3. # 6
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Sorry, the discussion is currently locked. You will not be able to post a reply at the moment.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.