Easy Profile - Joomla Extension

Support

Support is currently Offline

Support Offline

It's past support hour. We are taking some rest and will come back stronger tomorrow. Promise!

Official support hours:

Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Thursday 10:56 pm

Add a reply View Replies (3)

Resolved Unable to edit or modify a user profile

wilmetteharbor1938
Support
Wednesday, April 20 2022, 05:56 PM

We are unable to edit an Easy Profile 'profile' on a Joomla 3.10.8 website by any means — we've tried to edit/modify a user profile through the member log in on the front end of the site and also through the Joomla admin interface/users.

Short of going directly into the database we have no way to make any changes — thoughts?

edit users

Responses (3)

wilmetteharbor1938 Accepted Answer

When we either save or save & close the user profile it doesn't save the changes AND presents a blank screen with a URL string for the user profile ID:

.../index.php?option=com_users&layout=edit&id=1130

I can however edit a profile created in Joomla. It appears the issue is with profiles created through Easy Profile

more than a month ago
Support
# 1

wilmetteharbor1938 Accepted Answer

Update: Seems the issue was a space before a user profile name in the database.

more than a month ago
Support
# 2

admin Accepted Answer

Admin

Hi,
sorry for late reply.

Update: Seems the issue was a space before a user profile name in the database.

Yes, Joomla does not allow usernames like this.

If I try to add a space before the username then I get message "Profile could not be saved: Please enter a valid username. No space at beginning or end, at least 2 characters, must not have the following characters: \ " ' % ; ( ) & and be less than 150 characters long."

I can however edit a profile created in Joomla. It appears the issue is with profiles created through Easy Profile

Have you created these profiles from Easy Profile? Easy Profile extends Joomla user management, so the registration form is the same of Joomla with some improvements.

more than a month ago
Support
# 3

Page :
1

There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Please login to post a reply

You will need to be logged in to be able to post a reply. Login using the form on the right or register an account if you are new here. Register Here »

Forgot Password?

Request Support

Ask a Question

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.