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Add a reply View Replies (8)

Resolved Update profile not working correctly

  1. ialearn
    ialearn
  2. General
  3. Friday, September 16 2016, 03:19 PM
Hi

I am having a problem when users are needing to update their details.
I need to capture a lot of info so I have broken it up into different tabs for example ( Contact Details, Demographic Info, Educational History)

The problem I am having is that if a user fills in all their "contact details" and does click on submit button but rather goes to the next tab and continues adding info, and only clicks submit after completing all their details on the third or fourth Tab the system only saves the info on the last tab and does not "Submit" any info entered on any of the other tabs.

If you click submit every time after completing a tabs info it saves it, please help
References
  1. http://www.integrityacademy.co.za
Responses (8)
admin
admin Accepted Answer
Admin
hi,
can you please provide me an account to test this? you can use the form below the reply in "Site Details" tab
  1. more than a month ago
  2. General
  3. # 1
ialearn
ialearn Accepted Answer
Hi

I have added the details to the site info tab
It seems that even though it might look like it submits the details it does not.
  1. more than a month ago
  2. General
  3. # 2
admin
admin Accepted Answer
Admin
In Administration->Components->Easy Profile do you see some error message?
  1. more than a month ago
  2. General
  3. # 3
ialearn
ialearn Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 4
admin
admin Accepted Answer
Admin
Can you please provide me backend access?
  1. more than a month ago
  2. General
  3. # 5
ialearn
ialearn Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 6
admin
admin Accepted Answer
Admin
Hi,
the problem seems to come from plugin "User Check - Joomdle", I'm sorry but we not have experience with Joomdle.

I tested this:
- try to edit profile -> RESULT: not store infos
- Disabled plugin "User Check - Joomdle"
- try to edit profile -> RESUT: works!!
- Enabled plugin "User Check - Joomdle"
- try to edit profile -> RESULT: still works, so I think that after joomdle sync user information for first time it works always

I think you need to check mapping fields.
  1. more than a month ago
  2. General
  3. # 7
ialearn
ialearn Accepted Answer
Thank you I would never have figured it out, will go take a look at it.
  1. more than a month ago
  2. General
  3. # 8
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