Support

  1. ialearn
  2. General
  3. Friday, September 16 2016, 03:19 PM
Hi

I am having a problem when users are needing to update their details.
I need to capture a lot of info so I have broken it up into different tabs for example ( Contact Details, Demographic Info, Educational History)

The problem I am having is that if a user fills in all their "contact details" and does click on submit button but rather goes to the next tab and continues adding info, and only clicks submit after completing all their details on the third or fourth Tab the system only saves the info on the last tab and does not "Submit" any info entered on any of the other tabs.

If you click submit every time after completing a tabs info it saves it, please help
References
  1. http://www.integrityacademy.co.za
admin Accepted Answer
Admin
hi,
can you please provide me an account to test this? you can use the form below the reply in "Site Details" tab
  1. more than a month ago
  2. General
  3. # 1
ialearn Accepted Answer
Hi

I have added the details to the site info tab
It seems that even though it might look like it submits the details it does not.
  1. more than a month ago
  2. General
  3. # 2
admin Accepted Answer
Admin
In Administration->Components->Easy Profile do you see some error message?
  1. more than a month ago
  2. General
  3. # 3
ialearn Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 4
admin Accepted Answer
Admin
Can you please provide me backend access?
  1. more than a month ago
  2. General
  3. # 5
ialearn Accepted Answer
Content Protected
  1. more than a month ago
  2. General
  3. # 6
admin Accepted Answer
Admin
Hi,
the problem seems to come from plugin "User Check - Joomdle", I'm sorry but we not have experience with Joomdle.

I tested this:
- try to edit profile -> RESULT: not store infos
- Disabled plugin "User Check - Joomdle"
- try to edit profile -> RESUT: works!!
- Enabled plugin "User Check - Joomdle"
- try to edit profile -> RESULT: still works, so I think that after joomdle sync user information for first time it works always

I think you need to check mapping fields.
  1. more than a month ago
  2. General
  3. # 7
ialearn Accepted Answer
Thank you I would never have figured it out, will go take a look at it.
  1. more than a month ago
  2. General
  3. # 8
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.