Support

    You are here:  
  1. Home
  2. Support
  3. Easy Profile
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offday
Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Sunday 9:33 am
Add a reply View Replies (15)

Resolved Updating from 2.2.3 to 2.3.1 failed -> blank screen

  1. jotun
    jotun
  2. Support
  3. Tuesday, February 28 2017, 06:16 PM
Update from EasyProfile Pro 2.2.3 to 2.3.1 ended up in a blank screen. Frontend or backend is the same, only blank screen and website is unavailable.

Someone seen this before and have a solution on how to bring it back? (other than using backup)
  1. Blank Page
  2. update
Accepted Answer
jotun
jotun Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # Permalink
Responses (15)
admin
admin Accepted Answer
Admin
Hi,
can you please post me your site details to check this? you can use the form below the reply in "Site Details" tab
  1. more than a month ago
  2. Support
  3. # 1
jotun
jotun Accepted Answer
Pro
Sendind details of site here. Contact me if you need anything else.
  1. more than a month ago
  2. Support
  3. # 2
admin
admin Accepted Answer
Admin
Hi,
sorry but to access into backend I need also HTTP authentication credentials.

If backend not works then I need to access via FTP.
  1. more than a month ago
  2. Support
  3. # 3
jotun
jotun Accepted Answer
Pro
The only error message I can produce is:

Error displaying the error page: Application Instantiation Error: syntax error, unexpected 'ini_set' (T_STRING), expecting function (T_FUNCTION)

By adding these line at the end of configuration.php:
ini_set( 'display_errors', true );
error_reporting( E_ALL );
  1. more than a month ago
  2. Support
  3. # 4
admin
admin Accepted Answer
Admin
Hi,
this error mean that the new code is into a wrong position.
unexpected 'ini_set'
  1. more than a month ago
  2. Support
  3. # 5
jotun
jotun Accepted Answer
Pro
So what can be done with this? I have never had any problems with updating EasyProfile before...

I don't see how new code can be in a "wrong position" , unless some code in the updatescript puts it in the wrong place?
  1. more than a month ago
  2. Support
  3. # 6
admin
admin Accepted Answer
Admin
in the posted error message I see only that error is into code


 ini_set( 'display_errors', true );

error_reporting( E_ALL );

the code is correct but seems in a bad position.

anyway, to find the problem with Easy Profile we need FTP access or Backend access (if works).

So what can be done with this? I have never had any problems with updating EasyProfile before...
No other customers have reported this problem, so I don't know, but to find it we need to see your site.
  1. more than a month ago
  2. Support
  3. # 7
jotun
jotun Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # 8
admin
admin Accepted Answer
Admin
Hi,
thanks for availability, but I get error "Connection refused". Have you some FTP filter or firewall?
  1. more than a month ago
  2. Support
  3. # 9
jotun
jotun Accepted Answer
Pro
For Mods
  1. more than a month ago
  2. Support
  3. # 10
admin
admin Accepted Answer
Admin
Hi,
done, now works.

I found different versions between plugins and component, I have updated file /administrator/components/com_jsn/defines.php from latest version and now works.

Have you installed single packages manually?
  1. more than a month ago
  2. Support
  3. # 11
jotun
jotun Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Support
  3. # 12
admin
admin Accepted Answer
Admin
mmh, sorry I don't know, unfortunately I did not find any log in webserver :(
  1. more than a month ago
  2. Support
  3. # 13
jotun
jotun Accepted Answer
Pro
I have not installed any single package manually, just those 2 files I mentioned.

In backend it still shows version 2.2.2.

After correcting permissions on those 2 files, I can try to update again and see if all gets updated this time. I might be more files that are not updated I guess since update apparently was interrupted.
  1. more than a month ago
  2. Support
  3. # 14
jotun
jotun Accepted Answer
Pro
I listed out the files that was changed at the time I did the update, and it seems to me it should be more files updated.

I really appreciate your effort and help.

Thanks for excellent support.
  1. more than a month ago
  2. Support
  3. # 15
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.