Support

  1. resif
  2. General
  3. Sunday, February 07 2021, 03:29 PM
  4.  Subscribe via email
when i add a youtube video getting this issue
Attachments (2)
admin Accepted Answer
Admin
Hi,
Can you please post here the youtube link? We will check it
  1. 3 weeks ago
  2. General
  3. # 1
resif Accepted Answer
Pro
you can ckeck with any video

http://2tekerlek.com/sosyal-ag.html

id : demo

pass : demo123
  1. 3 weeks ago
  2. General
  3. # 2
resif Accepted Answer
Pro
plus when i clisk example username on a profile... its shows different things
  1. 3 weeks ago
  2. General
  3. # 3
admin Accepted Answer
Admin
Hi,
try to replace file at /plugins/jsn/socialnetwork/app/Model/Video.php with attached file (unzip it first).

If this solve the issue then we will apply this patch in next release.

Thanks for your report.
Attachments (1)
  1. 3 weeks ago
  2. General
  3. # 4
resif Accepted Answer
Pro
yes i works thank you.. but i have anoher issue but its about theme... when i clik video play... i am getting another thing..
"Report Box"

with standart joomla theme it works well but with helix theme not...

please check...

http://2tekerlek.com/sosyal-ag/videos/view/1/portland-trail-blazers-vs-orlando-magic-full-game-highlights-february-
  1. 3 weeks ago
  2. General
  3. # 5
admin Accepted Answer
Admin
Hi,
there is CSS conflict, anyway you can fix it by adding following CSS rule in your template's custom.css or in template configuration
.jsn_social_content a.overlay {position:static;}
  1. 3 weeks ago
  2. General
  3. # 6
resif Accepted Answer
Pro
thank you so much but i dont understand what does mean template configuraiton... i have no custom.css should i create or i have some css like templatece.css and template interface framework
  1. 3 weeks ago
  2. General
  3. # 7
admin Accepted Answer
Admin
With a Helix template you can follow docs at https://pcmshaper.com/post/how-do-override-the-css-styles-in-my-template/64

The fast way seems to add the CSS code in template configuration
  1. 3 weeks ago
  2. General
  3. # 8
resif Accepted Answer
Pro
well i created custom.css it worked.. thank you so much
  1. 3 weeks ago
  2. General
  3. # 9
resif Accepted Answer
Pro
i also entred at here on theme setings...
Attachments (1)
  1. 3 weeks ago
  2. General
  3. # 10
resif Accepted Answer
Pro
i am having another issue again.... at admin user panel on desktop
Attachments (1)
  1. 2 weeks ago
  2. General
  3. # 11
resif Accepted Answer
Pro
  1. 2 weeks ago
  2. General
  3. # 12
admin Accepted Answer
Admin
ok...replace my previous code with this:
.jsn_social a.overlay {position:static;}
  1. 2 weeks ago
  2. General
  3. # 13
resif Accepted Answer
Pro
thank you but wstill having issues

when you make a comment

page not refresing and comment not droping but i can see the comment when check it later..

https://alanisabeti.com/sosyal-ag/topics/view/1/sizce-bu-sezon-mvp-kim-olur

demo
demo123

pls try and see
  1. 2 weeks ago
  2. General
  3. # 14
admin Accepted Answer
Admin
Hi and sorry for late reply.
Can you please send me an admin account? we need to enable debug in your Joomla backend to check this. To keep it private then you can use the form below the reply in "Site Details" tab
  1. 2 weeks ago
  2. General
  3. # 15
resif Accepted Answer
Pro
i am using vps server i can see also on logs or ... tell me what you need.. i can enable debug and what you need joomla error log?.
did you checked on your webside...
  1. 2 weeks ago
  2. General
  3. # 16
resif Accepted Answer
Pro
hello, What was the issue....
  1. 2 weeks ago
  2. General
  3. # 17
admin Accepted Answer
Admin
Hi,
for now we have done a workaround to the file in /plugins/jsn/socialnetwork/app/Controller/ActivitiesController.php:
-Commented line 196
- Added line 198

We suspect some strange configuration in the DB server configuration, but we are still investigating....my workaround works but it is not the best way to works
  1. 2 weeks ago
  2. General
  3. # 18
resif Accepted Answer
Pro
status feed working o mobile well... its only about desktop...
  1. one week ago
  2. General
  3. # 19
resif Accepted Answer
Pro
so you clamiing that workj on your servers.. and its about my server...
its posibble... how can i use the that solution

/plugins/jsn/socialnetwork/app/Controller/ActivitiesController.php:
-Commented line 196
- Added line 198
  1. one week ago
  2. General
  3. # 20
admin Accepted Answer
Admin
and its about my server...
Probably some DB server configuration.

how can i use the that solution
I have already implemented this solution yesterday, so it should works in all devices (mobile and desktop). Can you confirm that this works for you?

Tomorrow we will do some more tests, if we still don't find a solution then my workaround will become definitive for the next version.
  1. one week ago
  2. General
  3. # 21
resif Accepted Answer
Pro
no its same.. it was working already on mobile...but on desktop same issue...
  1. one week ago
  2. General
  3. # 22
resif Accepted Answer
Pro
can you show me any demo working well on another server
  1. one week ago
  2. General
  3. # 23
admin Accepted Answer
Admin
Hi,
I have made some test on you site and seems to works after my fix...also with a desktop, see the video at https://youtu.be/tQcOqDkexOE

Unfortunately we did not find the cause of the issue, so we will include this fix in next release.
  1. one week ago
  2. General
  3. # 24
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.