Support

  1. Queenielass
  2. Support
  3. Monday, May 07 2018, 07:14 PM
when a user adds a friend on the social network the 'wheel' spins but doesn't finish the process.
However, when you try again, the alert says this request has already been made so it's obviously working.
Can you check this out foe me please?
Attachments (1)
Queenielass Accepted Answer
Pro
Ah - I had removed the ssl:// as the test mail failed with it!

Thanks for your help
  1. more than a month ago
  2. Support
  3. # 1
admin Accepted Answer
Admin
Hi,
i have found still host without ssl://, now I have added it for your and the "Add Friend" button now works :D
  1. more than a month ago
  2. Support
  3. # 2
Queenielass Accepted Answer
Pro
I tried adding the ssl:// but it fails to send when I do.

Any other ideas?
  1. more than a month ago
  2. Support
  3. # 3
admin Accepted Answer
Admin
Hi,
sorry for late reply.

This can happen when there is some problem with SMTP informations. If you use SSL/TLS email server then please go to Admin Panel->System Settings and make sure to add ssl:// as protocol in email server (see screenshot)
Attachments (1)
  1. more than a month ago
  2. Support
  3. # 4
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.