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  1. cheshirealan
  2. Bug Report
  3. Monday, October 05 2020, 10:08 PM
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I have an issue that only impacts some users.

They edit an easy profile field value and save the changes but the changes aren't written to the database.

If I sign in and edit their profile via admin backend then same problem. It looks like its saved but it doesn't get written to the database.

This only impacts some users and I cant work out why. They can edit their standard user fields, just not any of their easy profile fields. No errors are displayed.

Help - its driving me nuts.

I have to resort to updating their details directly in the database table using phpadmin.
Accepted Answer
cheshirealan Accepted Answer
Pro
thanks. I will review that code.
  1. more than a month ago
  2. Bug Report
  3. # Permalink
admin Accepted Answer
Admin
Hi,
can you please post me your site details to check this and specify some user with this issue? to keep the details private you can us the form below the reply in “Site Details” tab.
  1. more than a month ago
  2. Bug Report
  3. # 1
cheshirealan Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 2
admin Accepted Answer
Admin
Hi,
unfortunately the account provided does no have access to backend section.
  1. more than a month ago
  2. Bug Report
  3. # 3
cheshirealan Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 4
admin Accepted Answer
Admin
hi,
sorry but I cannot able to edit other profiles, and my profile works.
  1. more than a month ago
  2. Bug Report
  3. # 5
cheshirealan Accepted Answer
Pro
Thats the issue, or part of it. As a super user you should be able to change any user profile. The change seems to be made but doesnt get written to the database. If you look at the profile history tab it should show what has been changed. What I see on the problematic users is that the profile history shows the change I tried to make but it isnt written to the database.
  1. more than a month ago
  2. Bug Report
  3. # 6
admin Accepted Answer
Admin
Hi,
there is a misunderstanding,
With account that you have provided I cannot see entire profiles, see screenshot
Attachments (1)
  1. more than a month ago
  2. Bug Report
  3. # 7
cheshirealan Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 8
admin Accepted Answer
Admin
Hi,
thanks, now works but until some hours ago I get message "You do not have access to the administrator section of this Site" from backend login.

now I can check this.
  1. more than a month ago
  2. Bug Report
  3. # 9
cheshirealan Accepted Answer
Pro
You had lost super user setting. I have re-enabled it.
  1. more than a month ago
  2. Bug Report
  3. # 10
admin Accepted Answer
Admin
If I disable the plugin called "jsn - jsn FHSCsync" then I'm able also to edit users previously not editable....probably there is some error in this plugin that break the storing process
  1. more than a month ago
  2. Bug Report
  3. # 11
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