Support

  1. 340,26
  2. General
  3. Tuesday, July 05 2022, 10:30 AM
Hello,

I need to export my users list as an Excel sheet, and the only result is a blank page...

What can I do?

Joomla 3.10.10
Easy Profile : 2.10.0

Thanks for support

JFP
Attachments (1)
admin Accepted Answer
Admin
Do you get the blank page after quite a few seconds? if yes then you may adjust the PHP configuration called max_execution_time. Normally it is set to 30 seconds...if the script reach this limit then you will get PHP 500 error (blank page)
  1. more than a month ago
  2. General
  3. # 1
340,26 Accepted Answer
Pro
Content Protected
  1. more than a month ago
  2. General
  3. # 2
admin Accepted Answer
Admin
Hi,
sorry for late reply...we was busy due to summer holidays.....sorry.

Do you want a super user access to the website?
This could be very useful for us. You can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. General
  3. # 3
340,26 Accepted Answer
Pro
ok, done...

I hope that the site details page is private!!!!

Thanks
  1. more than a month ago
  2. General
  3. # 4
admin Accepted Answer
Admin
I hope that the site details page is private!!!!
Of course..
  1. more than a month ago
  2. General
  3. # 5
admin Accepted Answer
Admin
Have you a way to check PHP error log? If yes then can you post me last 10 row? I have tried to export only 1 user and I get 500 error...so the issue cannot be timeout.
  1. more than a month ago
  2. General
  3. # 6
340,26 Accepted Answer
Pro
Please, can you precise me where I can Find such a file?
  1. more than a month ago
  2. General
  3. # 7
340,26 Accepted Answer
Pro
Hello,

See attached file, I hope it will be the good one!

Thanks for Support

JF
  1. more than a month ago
  2. General
  3. # 8
admin Accepted Answer
Admin
Hi,
it is correct but there is not any error....probably this file comes from another domain (from folder name it seems another domain) or is specific for another PHP version (in many servers there are a error.log file for each php version installed)
  1. more than a month ago
  2. General
  3. # 9
340,26 Accepted Answer
Pro
Hello,

I don't know what's happen, but now, the function worls correctly!

Thanks! you can close the ticket
  1. more than a month ago
  2. General
  3. # 10
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