Easy Profile - Joomla Extension

Support

Support is currently Offline

Support Offline

It's past support hour. We are taking some rest and will come back stronger tomorrow. Promise!

Official support hours:

Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Thursday 11:17 pm

Add a reply View Replies (2)

Resolved I can't open users in the admin screen

Hugo_H
Support
Monday, August 24 2015, 05:34 PM

When I try to open a user to modify data the screen remains blank and I get the following error message:

<blockquote>

Unknown column 'span' in 'where clause' SQL=SELECT a.* FROM jos_jsn_users AS a WHERE a.id = 3</blockquote>

As the error contains a reference to jsn_users, I think this is a good place to post this.

This afternoon I manually modified the users with last and first name and anew Easy Profile field and avatars.
The article I did build works well, all data are OK.
There are one or two fields I need to adapt, but that is impossible now.

Thanks Hugo

Responses (2)

admin Accepted Answer

Admin

Hi,
I just tried and seems to work (we have your credentials from previous post).

Can you explain how to replicate this error?

more than a month ago
Support
# 1

Hugo_H Accepted Answer

Your right. Restart resolved the problem. Probably due to a server error earlier in the afternoon.

Sorry to have troubled you for this.

Regards, Hugo

more than a month ago
Support
# 2

Page :
1

There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Sorry, the discussion is currently locked. You will not be able to post a reply at the moment.

Request Support

Ask a Question

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.