Easy Profile - Joomla Extension

Support

Support is currently Offline

Support Offday

Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!

Official support hours:

Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Sunday 2:44 am

Add a reply View Replies (3)

Resolved Renew subscription and updates.

vinnie
Presales Question
Wednesday, July 10 2019, 10:18 AM

I am thinking to renew my subscription so to update my previous version of Easy Profile.
However, I found out that during my first year of subscription I seemingly didn't get any update to Easy Profile. I am still running the version I downloaded when I purchased it.
May I know what went wrong?
If I renew my subscription, I will be able to update to the last version of Easy Profile, right?

Thanks.

Responses (3)

admin Accepted Answer

Admin

Hi,
sorry for late reply.

As core Joomla and all components the update is not automatic, but it require a manual action. Probably you does not have update our component during latest months of your subscription.

With your subscription you have purchased support and download/update service, so until the expire you are able to use our download/update service. Also, previous versions are bugged, so anyhow we prefer to not distribute them.

more than a month ago
Presales Question
# 1

vinnie Accepted Answer

Ok. I just renewed my subscription.
Should I download and install Easy Profile like I did the first time?
I am not going to lose anything from my previous version right? I mean, users, settings, fields and all the rest?
As you can imagine, it's very important.
I built my site running version 2.5.6 and I am going to download and install the current version, which is 2.8.
Thanks

more than a month ago
Presales Question
# 2

admin Accepted Answer

Admin

Hi,

Should I download and install Easy Profile like I did the first time?

Yes, it will perform the update, or alternatively you can update it from Joomla updater.

I am not going to lose anything from my previous version right? I mean, users, settings, fields and all the rest?

of course

, Update from version 2.5 to 2.8 does not change the DB data.

more than a month ago
Presales Question
# 3

Page :
1

There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Please login to post a reply

You will need to be logged in to be able to post a reply. Login using the form on the right or register an account if you are new here. Register Here »

Forgot Password?

Request Support

Ask a Question

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.