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Resolved Renew subscription and updates.

vinnie
Presales Question
Wednesday, July 10 2019, 10:18 AM

I am thinking to renew my subscription so to update my previous version of Easy Profile.
However, I found out that during my first year of subscription I seemingly didn't get any update to Easy Profile. I am still running the version I downloaded when I purchased it.
May I know what went wrong?
If I renew my subscription, I will be able to update to the last version of Easy Profile, right?

Thanks.

Responses (3)

admin Accepted Answer

Admin

Hi,

Should I download and install Easy Profile like I did the first time?

Yes, it will perform the update, or alternatively you can update it from Joomla updater.

I am not going to lose anything from my previous version right? I mean, users, settings, fields and all the rest?

of course

, Update from version 2.5 to 2.8 does not change the DB data.

more than a month ago
Presales Question
# 1

vinnie Accepted Answer

Ok. I just renewed my subscription.
Should I download and install Easy Profile like I did the first time?
I am not going to lose anything from my previous version right? I mean, users, settings, fields and all the rest?
As you can imagine, it's very important.
I built my site running version 2.5.6 and I am going to download and install the current version, which is 2.8.
Thanks

more than a month ago
Presales Question
# 2

admin Accepted Answer

Admin

Hi,
sorry for late reply.

As core Joomla and all components the update is not automatic, but it require a manual action. Probably you does not have update our component during latest months of your subscription.

With your subscription you have purchased support and download/update service, so until the expire you are able to use our download/update service. Also, previous versions are bugged, so anyhow we prefer to not distribute them.

more than a month ago
Presales Question
# 3

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