Support

    You are here:  
  1. Home
  2. Support
  3. Registration problem
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offday
Today is our off day. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Sunday 5:35 pm
Add a reply View Replies (36)

Resolved Webcam does not working

  1. 4creator
    4creator
  2. Bug Report
  3. Thursday, November 06 2014, 02:25 AM
Hi,

I am testing Easy Profile 1.3.4 on Joomla 3.3.6 now.
After set "Upload with User Crop & Webcam" to YES, webcam feature seems to work. My web camera works fine.
However, after clicking "Capture" button, back to message of Adobe Flash Player setting. It seems to be unable to save an image. Is it bug something? Please check it.
Responses (36)
admin
admin Accepted Answer
Admin
Hi,
please post me your site link to check this problem, also please specify these info:
- Opeation System
- Flash version
- Browser info
  1. more than a month ago
  2. Bug Report
  3. # 1
4creator
4creator Accepted Answer
Hi,

- MacOS 10.9.5
- Flash is the latest version (recently updated)
- Safari 7.1

I can use the webcam in your website by the way.
  1. more than a month ago
  2. Bug Report
  3. # 2
admin
admin Accepted Answer
Admin
I have tried with Safari 7.1(on mac os 10.9.5, we love apple:D ) and latest version of flash on my website and we not have any problem (we have tried with SSL and no SSL site, to check some security issue).

Can you please post me your site link. we will check on your site
  1. more than a month ago
  2. Bug Report
  3. # 3
brian2014
brian2014 Accepted Answer
Pro
I am using latest version and I am getting exactly same problem. is this bug already fixed?Can anyone help?
  1. more than a month ago
  2. Bug Report
  3. # 4
admin
admin Accepted Answer
Admin
Hi brian,
please post me your site details. you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Bug Report
  3. # 5
admin
admin Accepted Answer
Admin
this problem is gone alone. Maybe some flash player bug or setting. Anyway if you post me yours details we will check.
  1. more than a month ago
  2. Bug Report
  3. # 6
newfocusdk
newfocusdk Accepted Answer
Hi,
I am facing similar problem. Upload with web cam does not work as it should neither Front-end nor Back-end.
Another thing, cropping the image works fine in Backend but it does not in Front-end. I tested several browsers.
  1. more than a month ago
  2. Bug Report
  3. # 7
admin
admin Accepted Answer
Admin
hi,
please post me your site link to check this. If you want to keep private this info you can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Bug Report
  3. # 8
newfocusdk
newfocusdk Accepted Answer
My client needs a site for its members, who are novice Internet and computer users. I am satisfied with your 'Easy Profile' extension, but the webcam and scaling option should work in Front-end as well.

The site link sent to you in 'Site Details'.
  1. more than a month ago
  2. Bug Report
  3. # 9
admin
admin Accepted Answer
Admin
Hi,
we have found 2 problems

problem 1
Your template have site wrapper div with absolute position. so this cause some problem with the square layer.
to solve this we have added this code in your template configuration (Extensions->template manager->purity_III - Default->custom code->Before head parameter):
<style>

.imgareaselect-outer,.imgareaselect-selection,.imgareaselect-border1,.imgareaselect-border2{z-index:100 !important;}

</style>


problem 2
we have found small bug, now this is fixed on your site and we have re-upload version 1.3.5.

Tomorrow we will release a new version with correct changelog, also we will add code (problem 1) in our CSS style to remove this conflict with this template (Joomlart Purity III is widely used).
  1. more than a month ago
  2. Bug Report
  3. # 10
newfocusdk
newfocusdk Accepted Answer
Thanks! It works fine.
  1. more than a month ago
  2. Bug Report
  3. # 11
av
av Accepted Answer
This problem is repeated on the template Prtotostar.
Help me please. Tell me how to solve a problem.
Thanks in advance.

If you want, I can make a video screen
  1. more than a month ago
  2. Bug Report
  3. # 12
admin
admin Accepted Answer
Admin
Hi,
we not have problem with Protostar template, can you please post me your site link?
  1. more than a month ago
  2. Bug Report
  3. # 13
av
av Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 14
av
av Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 15
admin
admin Accepted Answer
Admin
Hi,
I have tried on http://sosedi.ml/ and http://dialog.social and works for me. Can you please tell me more details?

Perhaps, in this case the reason is that the Soc Net Plugin was appointed to the root menu?
Yes and not, this also depends on the conflict with another menu item with "home" alias in root path.
  1. more than a month ago
  2. Bug Report
  3. # 16
av
av Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 17
av
av Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 18
admin
admin Accepted Answer
Admin
Can you please specify your Flash, browser and SO version?
  1. more than a month ago
  2. Bug Report
  3. # 19
av
av Accepted Answer
Adobe Flash Player 16.0.0.305
MS Internet explorer 11.0.9600.17031 or Firefx 37.0.2
MS Windows 8.1 Corp
  1. more than a month ago
  2. Bug Report
  3. # 20
av
av Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 21
av
av Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 22
admin
admin Accepted Answer
Admin
@alexandr can you please post me FTP access for your site http://dialog.social? if yes you can use the form below the reply in "Site Details" tab to send it.
We will try some debug. now we can't reproduce this problem.


And if you use the operating system Ubuntu and Firefox, the functional web camera does not work
This is normal because Ubuntu not have fully compatibility with Adobe Flash Player.
Default Flash Player for ubuntu is "Gnash" but work only to see video on youtube and some other minor compatibility. You need to install Adobe Flash Player manually but this operation is not simple and it is not possible on some architectures (like ARM)
  1. more than a month ago
  2. Bug Report
  3. # 23
av
av Accepted Answer
We have just prepared a new website for testing.
Clear Joomla + Easy-Profile + SNP
Error with the capture of images from the camera and have a new site.
  1. more than a month ago
  2. Bug Report
  3. # 24
admin
admin Accepted Answer
Admin
Very thanks for your help!!!

We have found the problem :D

Main Problem:
when you click on capture the image will be put into directory /images/_tmp/ but if directory not exist the system get a error, on your site "http://sosedi.ml/"; works because you have uploaded image without webcam and system have created this folder.

Another small Problem:
in file /administrator/components/com_jsn/helpers/fields/image.php at line 314 replace this:
echo JURI::root() . '/images/_tmp/' .  $file . '?'.time();
with this 
echo JURI::root() . 'images/_tmp/' .  $file . '?'.time();

now returned image have this path http://your-site.com//images/_tmp/something.jpg, some browser ignore double char "/" but not all.

we will fix these problems in next release (next week ;) ).
  1. more than a month ago
  2. Bug Report
  3. # 25
av
av Accepted Answer
Ok. Thanks.

Change the line 321?
$path = JPATH_SITE.'/images/_tmp/';


This line also have Code
images/_tmp/
  1. more than a month ago
  2. Bug Report
  3. # 26
admin
admin Accepted Answer
Admin
Hi,
on site sosedstvo.net we have already fixed :)
  1. more than a month ago
  2. Bug Report
  3. # 27
av
av Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 28
admin
admin Accepted Answer
Admin
No, only 314. in JPATH_SITE constant should miss "/" char at the end of path.

JURI::root() return Url with "/" at the end
JPATH_SITE return File System Path without "/" at the end
  1. more than a month ago
  2. Bug Report
  3. # 29
donaldmoore
donaldmoore Accepted Answer
Basic
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 30
av
av Accepted Answer
I checked out your link.
All you have running. there is no problem with the webcam.
Look for a problem with your hardware or software on your laptop (desktop/smartphone).
  1. more than a month ago
  2. Bug Report
  3. # 31
admin
admin Accepted Answer
Admin
Hi @donaldmoore,
on friday we will release a new version with this fix, now with some server not works well, please post me your site details*, we will apply this patch.

*You can use the form below the reply in "Site Details" tab.
  1. more than a month ago
  2. Bug Report
  3. # 32
av
av Accepted Answer
An error was detected.
If two or more Joomla work with a single database, in both sites the stops working webcam.
This issue has been fixed in a new release?
  1. more than a month ago
  2. Bug Report
  3. # 33
admin
admin Accepted Answer
Admin
on friday we will release a new version with this fix, now with some server not works well, please post me your site details*, we will apply this patch.
Today we will release new version.
  1. more than a month ago
  2. Bug Report
  3. # 34
av
av Accepted Answer
site details
  1. more than a month ago
  2. Bug Report
  3. # 35
admin
admin Accepted Answer
Admin
Hi,
I have tried and works, anyway we have fixed this problem in 1.3.10 released today ;)
  1. more than a month ago
  2. Bug Report
  3. # 36
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Sorry, the discussion is currently locked. You will not be able to post a reply at the moment.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.