Support

  1. snehakolte
  2. Support
  3. Thursday, December 18 2014, 03:34 AM
Not sure why, but I am not able to view the image uploaded for crop. The chrome console says

Failed to load resource: the server responded with a status of 403 (Forbidden)
for URL: <domain-name>//tmp/b5673b353d.jpg (yes there is a double slash after domain name)

Is there a permission issue on the tmp folder ? Its currently set to 755.
admin Accepted Answer
Admin
Hi,
can you please post me your site details? you can use the form below the reply in "Site Details" tab.

We will check your configuration ;)
  1. more than a month ago
  2. Support
  3. # 1
snehakolte Accepted Answer
Please check.
  1. more than a month ago
  2. Support
  3. # 2
admin Accepted Answer
Admin
Hi,
can you give me your PHP error log?

and check these:
- tmp folder is writable
- try disable Mijosef plugins

can you give me access to Administration->System Information and maybe FTP access*

*we always try not to ask the FTP credentials and are probably not necessary, we ask only to speed up the process of investigation of the problem
  1. more than a month ago
  2. Support
  3. # 3
snehakolte Accepted Answer
Yes tmp directory is writable. The temp folder has 755 permission.
Which php logs do you need ? From where do I get those ? There isn't much information in files in /logs folder.

Tried disabling MijoSEF, but its not helping.
  1. more than a month ago
  2. Support
  3. # 4
snehakolte Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 5
admin Accepted Answer
Admin
Hi,
we will fix this in next release. Thanks for report it. We will write a temp image into under directory of images/ folder.
  1. more than a month ago
  2. Support
  3. # 6
snehakolte Accepted Answer
Thanks !

When is the next release scheduled to release ?
  1. more than a month ago
  2. Support
  3. # 7
admin Accepted Answer
Admin
I think a week ;)
  1. more than a month ago
  2. Support
  3. # 8
snehakolte Accepted Answer
Thanks !
  1. more than a month ago
  2. Support
  3. # 9
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.
Sorry, the discussion is currently locked. You will not be able to post a reply at the moment.

Request Support

Support is currently Online

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.