Support

  1. snehakolte
  2. Support
  3. Thursday, December 18 2014, 03:34 AM
Not sure why, but I am not able to view the image uploaded for crop. The chrome console says

Failed to load resource: the server responded with a status of 403 (Forbidden)
for URL: <domain-name>//tmp/b5673b353d.jpg (yes there is a double slash after domain name)

Is there a permission issue on the tmp folder ? Its currently set to 755.
snehakolte Accepted Answer
Thanks !
  1. more than a month ago
  2. Support
  3. # 1
admin Accepted Answer
Admin
I think a week ;)
  1. more than a month ago
  2. Support
  3. # 2
snehakolte Accepted Answer
Thanks !

When is the next release scheduled to release ?
  1. more than a month ago
  2. Support
  3. # 3
admin Accepted Answer
Admin
Hi,
we will fix this in next release. Thanks for report it. We will write a temp image into under directory of images/ folder.
  1. more than a month ago
  2. Support
  3. # 4
snehakolte Accepted Answer
Content Protected
  1. more than a month ago
  2. Support
  3. # 5
snehakolte Accepted Answer
Yes tmp directory is writable. The temp folder has 755 permission.
Which php logs do you need ? From where do I get those ? There isn't much information in files in /logs folder.

Tried disabling MijoSEF, but its not helping.
  1. more than a month ago
  2. Support
  3. # 6
admin Accepted Answer
Admin
Hi,
can you give me your PHP error log?

and check these:
- tmp folder is writable
- try disable Mijosef plugins

can you give me access to Administration->System Information and maybe FTP access*

*we always try not to ask the FTP credentials and are probably not necessary, we ask only to speed up the process of investigation of the problem
  1. more than a month ago
  2. Support
  3. # 7
snehakolte Accepted Answer
Please check.
  1. more than a month ago
  2. Support
  3. # 8
admin Accepted Answer
Admin
Hi,
can you please post me your site details? you can use the form below the reply in "Site Details" tab.

We will check your configuration ;)
  1. more than a month ago
  2. Support
  3. # 9
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