Support

    You are here:  
  1. Home
  2. Support
  3. Badges
Toggle Submenu
  1. Forums
  2. Recent
  3. Categories
  4. Tags
  5. Users
  6. Badges
Support is currently Offline
Support Offline
It's past support hour. We are taking some rest and will come back stronger tomorrow. Promise!
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00
Our current time: Friday 6:46 am
Add a reply View Replies (15)

Resolved Privacy Control - User can't change settings - Social Network Plugin

  1. davidunwin
    davidunwin
  2. Bug Report
  3. Sunday, September 09 2018, 10:50 AM
We recently installed the Social Network Plugin.
We have a number of fields that allow our users to set the Privacy on some fields.
Before we installed the Social Network Plugin this work fine, users could change their fields. Now The dropdown appears against each field, but users, can't select the privacy option.
See screen shot
Attachments (1)
Profile.png Profile.png
Accepted Answer
admin
admin Accepted Answer
Admin
Hi,
we will add proposed CSS code in the next release to avoid these conflicts, so from the next release you can remove your custom css code.
  1. more than a month ago
  2. Bug Report
  3. # Permalink
Responses (15)
admin
admin Accepted Answer
Admin
Hi,
thank you for your availability, I will connect to your device in about 10 minutes.
  1. more than a month ago
  2. Bug Report
  3. # 1
admin
admin Accepted Answer
Admin
Hi,
can you please post me your site detail to check this?
  1. more than a month ago
  2. Bug Report
  3. # 2
davidunwin
davidunwin Accepted Answer
See Site details
  1. more than a month ago
  2. Bug Report
  3. # 3
admin
admin Accepted Answer
Admin
Thanks,
I have just tried with Chrome and Firefox and it works, which browser do you use?
  1. more than a month ago
  2. Bug Report
  3. # 4
davidunwin
davidunwin Accepted Answer
I use Google Chrome (does not work) . I have just tried with Internet Explorer and it works???
  1. more than a month ago
  2. Bug Report
  3. # 5
davidunwin
davidunwin Accepted Answer
my Version of Chrome is Version 68.0.3440.106 (Official Build) (64-bit)
  1. more than a month ago
  2. Bug Report
  3. # 6
davidunwin
davidunwin Accepted Answer
I have just updated Chrome to Version 69.0.3497.81 (Official Build) (64-bit).... still same problem
  1. more than a month ago
  2. Bug Report
  3. # 7
admin
admin Accepted Answer
Admin
Hi,
I have just tried with:
- Chrome 68.0.3440.106 (Build ufficiale) (a 64 bit)
- Chrome 69.0.3497.81 (Build ufficiale) (a 64 bit)
in both versions works.

Have you tried to clean your browser cache?
  1. more than a month ago
  2. Bug Report
  3. # 8
davidunwin
davidunwin Accepted Answer
I have cleared my cache. I also went into Joomla Back end and cleared that.
Same problem.
I then tried a colleagues PC (Same as mine Microsoft Surface running Windows 10 and Chrome).
Same problem on that machine.
This is strange.????
  1. more than a month ago
  2. Bug Report
  3. # 9
admin
admin Accepted Answer
Admin
Hi,
I had tested these Browser on a Mac, so now I have also tested it in latest Chrome with Windows 10 and not problem found.

Unfortunately we have not Microsoft Surface to test it :(

Anyway we will do some other investigations.
  1. more than a month ago
  2. Bug Report
  3. # 10
davidunwin
davidunwin Accepted Answer
Ok, we will try on another PC and see if we get the same problem.
  1. more than a month ago
  2. Bug Report
  3. # 11
davidunwin
davidunwin Accepted Answer
Tried on a Lenovo Laptop running windows 10. Same problem with Chrome...works on Internet Explorer
  1. more than a month ago
  2. Bug Report
  3. # 12
admin
admin Accepted Answer
Admin
Hi,
sorry but unfortunately now for us it's not possible to replicate this error, also you're the only one who has encountered this issue and it's very strange to happen after you have installed Social Network plugin it does not change the privacy dropdown method).
Are you available to send us an access with TeamViewer to allow us to see this in your devices?
  1. more than a month ago
  2. Bug Report
  3. # 13
davidunwin
davidunwin Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 14
davidunwin
davidunwin Accepted Answer
Content Protected
  1. more than a month ago
  2. Bug Report
  3. # 15
  • Page :
  • 1


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Request Support

Support is currently Offline
Ask a Question
Official support hours:
Monday To Friday except Saturday and Sunday
From 09:30 To 17:00

Support Availability

Working days: Monday to Friday. The support staff is not available on weekends; in the most of cases tickets will not be answered during that time.

Reply time: Depending on the complexity of your support issue it's usually between a few minutes and 24 hours for paid members and about one week for free members. When we expect longer delays we will notify you.

Guidelines

Before you post: read the documentation and search the forums for an answer to your question.

When you post: include Site Details if you request a support (you can use the form below the reply in Site Details tab).

Auto Solved Question: If after a week the author of the post does not reply to a request by moderator, the question will be marked as resolved.

Language: only English

Search Users

Easy Profile® is not affiliated with or endorsed by Open Source Matters or the Joomla Project. Joomla is Free Software released under the GNU/GPL License.

We use a few cookies

Our site uses non fat, delicious cookies which help us improve your user experience. You can read more about it in our Legal page.